Dispatcher

TRINITY HEALTH•Minot, ND

22d•$19 - $28•Onsite

About The Position

The Transfer Center Dispatcher supports safe, timely, and efficient patient movement throughout the Trinity Health system. The role coordinates non-emergent ground ambulance dispatching, air medical dispatching and continuous flight following, and patient transfers from outside facilities. Working with clinical teams, transport services, and external partners, the Dispatcher supports clear communication, accurate coordination, and reliable transfer operations in a fast-paced environment focused on patient safety and system-wide care coordination. The position is based at Trinity Health Riverside in Minot, North Dakota, and is full time. The shift is listed as days/nights. Work is performed in an office environment and involves administrative and office-based duties, frequent computer and phone use, and handling interruptions. Patient, employee, and organizational information must remain strictly confidential.

Requirements

High school diploma or GED preferred.
Communication skills, manual dexterity, visual and hearing acuity, and legible handwriting.
Ability to use various computer applications efficiently.
Self-motivated and goal-oriented, with the ability to work independently without close supervision.
Ability to multitask while handling phones, visitors, and other distractions.
Ability to organize efficiently and prioritize effectively.
Ability to remain calm during critical situations.
Ability to perform administrative and office-based duties, including sitting for 6–8 hours per shift with intermittent standing and walking.
Frequent keyboarding, phone use, and handling of documents; fine motor skills for operating computers and office equipment.
Ability to occasionally lift or move up to 20 pounds of materials or office supplies.
Adequate vision, hearing, and communication abilities.
Ability to maintain strict confidentiality of patient, employee, and organizational information.

Nice To Haves

Previous experience in EMS or equivalent medical training.
Call center or dispatch center experience.

Responsibilities

Receive, schedule, and dispatch non-emergent ground ambulance transports.
Prioritize calls based on urgency, logistics, and resource availability.
Maintain communication with EMS crews and monitor transport progress.
Document dispatch activity in real time.
Dispatch air medical assets according to safety and operational guidelines.
Perform continuous flight following and maintain situational awareness.
Communicate with pilots, medical crews, aviation vendors, and facilities.
Track aircraft status, weather, crew availability, and mission times.
Answer incoming transfer requests from referring facilities and gather essential medical and logistical information for clinical decision-makers.
Facilitate communication between referring and accepting providers.
Coordinate with bed placement and transport teams.
Document all transfer steps accurately.
Provide professional, courteous customer service to internal and external partners and remain composed during high-pressure or time-sensitive situations.
Serve as a communication hub across multiple departments.
Keep detailed records of calls, dispatch actions, and communications.
Follow Trinity Health policies and regulations, including HIPAA and EMTALA.
Participate in training, quality reviews, and process improvement.