Dispatcher

United Rentals•Portland, OR

21d

About The Position

The Dispatcher organizes the daily dispatch of equipment for a branch safely and on time. The role schedules drivers and coordinates equipment deliveries, pickups, and service to help customers meet their operational needs. For the Trench Safety branch, the Dispatcher also maximizes the efficiency of company-owned assets and outside resources, plans hauling, manages schedule changes, and supports daily branch planning. The position is designated Safety Sensitive under United Rentals’ policies and procedures.

Requirements

High school diploma or equivalent for the general Dispatcher role.
Valid driver's license with an acceptable driving record.
Technical knowledge of DOT/Federal Motor Carrier rules and regulations.
Diligent attention to safety.
Strong ability to multitask in a fast-paced environment.
Superior customer service, teamwork, and verbal and written communication skills.
For the Trench Safety Dispatcher role: keen attention to detail; analytical and process-oriented approach; ability to plan, prepare, solve problems, and make decisions.

Nice To Haves

College degree or equivalent experience preferred for the Trench Safety Dispatcher role.

Responsibilities

Schedule drivers and organize the dispatch of branch equipment.
Assist with customer telephone orders for deliveries, pickups, and service.
Arrange emergency field repairs.
Answer customer calls and review driver schedules to fulfill customer requests.
For the Trench Safety branch, schedule company drivers and outside haulers with proactive forward planning.
Manage daily schedule changes to meet customer demands.
Manage inter-company transfer hauling.
Communicate driver schedules and expectations.
Become an expert in the dispatch system, supporting applications, and dispatch processes.
Participate in the daily branch planning meeting.
Monitor and perform to dispatch metrics.
Provide excellent service to external and internal customers.
Communicate clearly, concisely, and honestly with the team.
Assist the Inside Sales team as needed.
Perform other duties as assigned.