Dispatcher

Waste Connections

20d

About The Position

Waste Connections is seeking a motivated, safety-driven Dispatcher for its Ocala Express Hauling location in Ocala, Florida. The role supports drivers, provides customer service, and works with Operations and Customer Service to coordinate dispatch and resolve service concerns in a fast-paced, high-volume call environment. The schedule is Monday through Friday, with a 5:00 AM start time and typically 10-hour workdays totaling 45–50 hours per week. Competitive pay is based on experience, and overtime is available.

Requirements

• High school diploma or GED.
• Strong typing and computer skills.
• Proficiency in the Microsoft Office Suite.
• Strong verbal and written communication skills.
• Excellent organization, multitasking, and problem-solving skills.

Nice To Haves

• Two or more years of dispatch experience in transportation or logistics is preferred.
• Veterans are encouraged to apply.

Responsibilities

• Work with Operations and Customer Service to resolve service concerns.
• Analyze and resolve issues such as missed pickups, misplaced containers, or property matters.
• Provide drivers with support and clarification for pickups and deliveries.
• Schedule and dispatch work to drivers throughout the day.
• Use Waste Connections proprietary software and Microsoft Office applications, including Excel, Word, and Outlook.
• Maintain positive customer interactions and promote goodwill.
• Work in a high-volume, fast-paced call environment.
• Upsell additional services when applicable.

Benefits

• Competitive pay based on experience.
• Overtime available.
• Full benefits package including medical, dental, and vision coverage; flexible spending accounts; life insurance; long-term disability; and a 401(k) with company match.
• Stable, year-round employment.
• Internal growth and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED