Dispatcher

Human Resources Team•Tampa, FL

22d

About The Position

Impact Fire Services is hiring a Dispatcher to coordinate customer service work requests for its district office. The role supports repair and maintenance of fire protection components, including extinguisher, suppression, and sprinkler systems. The Dispatcher follows up on customer jobs, addresses escalated calls, manages service expectations and technician updates, coordinates billing issues with Accounting, tracks and submits customer paperwork, and supports customers by phone and email. The position also works across teams and departments.

Requirements

Strong customer service and interpersonal communication skills.
Proficiency with Microsoft Office, including Outlook, Excel, and Teams.
Provide helpful, courteous, accessible, responsive, and knowledgeable support to staff, clients, and others.
Identify potential issues, find solutions beyond the obvious, and apply effective problem-solving methods to support business objectives.
Be detail-oriented and accurate with data entry, with confidence working in a fast-paced environment.
Ability to analyze and revise operating practices to improve efficiency.
Successful completion of a drug test and pre-employment background screening.

Nice To Haves

Strong verbal and written communication skills, including strong phone skills.
Professionalism.
Sense of urgency.
Production- and task-focused approach.
Ability to multitask.
Time-management skills.
Problem-solving skills.
Team-player mindset.

Responsibilities

Dispatch and coordinate client service work requests to repair and maintain extinguisher, suppression, and sprinkler systems.
Follow up on customer jobs to ensure they are completed to the customer's satisfaction.
Handle escalated calls and research issues affecting customers.
Manage service-level expectations, including technician arrival and departure times, job quoting, and timely updates.
Work with the Accounting Department to resolve billing issues and ensure timely customer invoicing.
Track customer paperwork and submit it accurately and on time.
Work cross-functionally with other teams and departments.
Answer phone calls and email messages and provide support to customers.

Benefits

Competitive compensation.
Weekly pay, every Friday.
Career advancement opportunities.
Healthcare, dental, vision, and life insurance.
Paid time off and holidays.
Company-paid short- and long-term disability.
Immediate vesting in the 401(k) company match.
Full-time employees participate in a Shared Ownership Program offering a monetary bonus aligned with the company's long-term success.
Guidance and support from managers.
Collaborative culture and environment.
Training opportunities with company reimbursement upon achieving required licensing.
Apprenticeship programs for fire sprinkler, fire alarm, and inspection positions.