Dispatcher

WillScot • Decatur, AL

22d

About The Position

The Dispatcher owns transactional logistics scheduling and office responsibilities for an assigned territory, including oversight of personnel. The role determines the most cost- and time-efficient transportation method, using in-house resources or vendor partners, for delivery, return, installation, service, removal, and relocation of units. It influences on-time delivery, customer satisfaction, office management, and team planning.

The Dispatcher follows WillScot safety policies and applicable laws and regulations, maintains service standards, responds to customer inquiries, and supports customer satisfaction. The role oversees safety and DOT compliance, assigns and coordinates employees, temporary workers, contractors, and vendors, and manages transportation schedules, documentation, fleet resources, and branch administrative activities.

Requirements

• High school diploma, GED, or three years of applicable experience.
• Two years of work experience.
• Two years of experience managing one or more employees, or one year of experience with WillScot.
• Experience with MS Office, Excel, Word, and Outlook.
• Experience working directly with customers by phone and email.
• Strong customer service orientation, active listening, and excellent oral and written communication skills.
• Ability to follow directions and meet deadlines in a fast-paced environment.
• Experience applying creativity to problem-solving.
• Ability to build sustainable relationships and trust with vendors through open, proactive communication.
• Ability to manage multiple, changing priorities effectively in a fast-paced environment.

Nice To Haves

• Three years of logistics experience.
• Experience with scheduling, route planning, and optimization.
• Familiarity with a CRM system or other contact management platform.
• Salesforce experience.
• Familiarity with DOT compliance and vehicle telematics.
• Knowledge of Hours of Service regulations, Electronic Logging Devices, permitting, and related topics.
• Experience working with outside vendors, including negotiating pricing and schedules.

Responsibilities

• Conduct business in compliance with Environmental Health & Safety policies.
• Conduct periodic safety meetings and update safety documents and logs.
• Manage employee health and safety through workplace safety practices, training, observations, and scheduled assessments.
• Ensure operating standards are followed through training and communication.
• Assign tasks and provide direct or indirect oversight to drivers, field service technicians, set-up crews, transportation coordinators, branch coordinators, temporary workers, and contractors, as applicable.
• Own DOT compliance within the assigned territory.
• Set daily, weekly, and monthly team priorities.
• Schedule and assign in-house or vendor drivers to support on-time pickup and delivery targets and delivery and installation profit margins.
• Schedule and assign service and maintenance calls for customers with units on rent.
• Review upcoming deliveries and pickups and develop dispatch plans.
• Balance workload and communicate with customers throughout the process.
• Create and receive purchase orders for transportation vendors; arrange permits, pilot cars, and escorts as required.
• Coordinate employees, vendors, and contractors to complete complex installations and removals on time.
• Monitor digital tracking and update customer orders and delivery schedules; communicate with customers, WillScot employees, and vendors.
• Ensure drivers collect required delivery and pickup documentation and signatures, and document damages at retrieval and return.
• Monitor and document Driver Vehicle Inspection Reports (DVIRs) and preventive maintenance files.
• Ensure daily, weekly, and monthly paperwork is completed, recorded, and filed.
• Track drivers and vendors through digital applications to support on-time performance.
• Schedule deliveries and pickups outside the current dispatch schedule as appropriate.
• Assist drivers with schedule changes or route issues when necessary.
• Communicate with customers to schedule daily, weekly, and monthly activities.
• Confirm site readiness, delivery access, and permitting.
• Define and maintain office and administrative procedures; coordinate or serve as a point of contact for branch activities such as timekeeping/payroll, accounts payable/receivable, purchase orders, filing, and reception.
• May manage one or more branch administrative employees.
• Review DriveCam coaching opportunities and take action as necessary.
• Conduct performance discussions and training.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Disability insurance
• Life insurance
• Paid time off, including company holidays
• Tuition reimbursement
• Retirement savings plan with company match
• Variable pay opportunities, which may include commission, bonus, performance rewards, or other incentives

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED