Dispatcher

United Rentals•Portland, OR

22d

About The Position

As a Dispatcher at United Rentals, you will organize the branch’s daily equipment dispatch safely and on time. For the Trench Safety branch, the role also focuses on maximizing the efficiency of company-owned assets and outside resources so customers receive timely deliveries and pickups. The position requires a professional with integrity who understands the demands of the work and can respond to changing customer and operational needs. The Dispatcher coordinates drivers and equipment, responds to customer requests, arranges emergency field repairs, and supports the inside sales team. In the Trench Safety role, the Dispatcher also manages outside haulers and inter-company transfers, participates in branch planning, monitors dispatch metrics, and uses dispatch systems and related applications. The role is designated Safety Sensitive under United Rentals’ policies and procedures.

Requirements

High school diploma or equivalent for the general Dispatcher role.
Valid driver's license with an acceptable driving record.
Technical knowledge of DOT/Federal Motor Carrier rules and regulations.
Diligent attention to safety.
Ability to multitask in a fast-paced environment.
Strong customer service, teamwork, and verbal and written communication skills.
For the Trench Safety role, keen attention to detail.
For the Trench Safety role, analytical and process-oriented abilities.
For the Trench Safety role, planning, preparation, problem-solving, and decision-making abilities.

Nice To Haves

College degree or equivalent experience for the Trench Safety Dispatcher role.

Responsibilities

Schedule drivers and organize the dispatch of branch equipment.
Take customer telephone orders for deliveries, pickups, and service.
Arrange emergency field repairs.
Answer customer calls and review driver schedules to fulfill customer requests.
Assist the Inside Sales team as needed.
For the Trench Safety branch, schedule United Rentals drivers and outside haulers with proactive forward planning.
Manage changes to the daily schedule to meet customer demands.
Manage inter-company transfer hauling.
Communicate driver schedules and expectations.
Become proficient in the dispatch system, supporting applications, and dispatch processes.
Participate in the daily branch planning meeting.
Monitor and perform to dispatch metrics.
Provide service to external and internal customers.
Communicate clearly, concisely, and honestly with the team.
Perform other duties as assigned.