Dispatcher

Copart • Newburgh, NY

22d • $23 - $26

About The Position

The Dispatcher is responsible for timely and accurate dispatch of sub-haulers for vehicle pickup and delivery while providing excellent customer service. The role involves coordinating dispatches, communicating with pickup locations, sellers, and sub-haulers, supporting vendor relationships, and completing administrative and payment-related tasks. The position also requires complying with and enforcing safety regulations and performing other duties as assigned.

Requirements

• Two years of dispatch experience.
• One year of customer service experience.
• Excellent customer service skills and attitude.
• Excellent verbal and written communication skills.
• Excellent organizational skills.
• Excellent time management skills.
• Typing speed of 45 words per minute.
• Basic ten-key proficiency.
• Basic math skills.
• Computer proficiency, including MS Suite experience.
• Ability to operate office equipment.
• Ability to multitask.
• Ability to work in a fast-paced, diverse environment.
• Strong attention to detail.
• Knowledge of the geographical area and ability to read maps.
• Ability to work with minimal supervision.

Nice To Haves

• High school diploma or GED preferred.
• Bilingual skills are a plus.

Responsibilities

• Make outbound calls to pickup locations.
• Dispatch sub-haulers for vehicle pickup and delivery within company timelines.
• Ensure sub-haulers meet company requirements before dispatching.
• Make outbound calls to sellers.
• Solicit business.
• Use cost-effective vendors to meet company budget objectives.
• Educate sub-haulers on company policies and procedures.
• Maintain and archive documents.
• Answer phone calls.
• Collect payments on member deliveries.
• Comply with safety requirements and enforce regulations.
• Print checks.
• Monitor incoming documents on the fax machine.
• Print reports as needed.
• Manage vendor relationships.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision coverage.
• 401(k) with company match.
• Employee Stock Purchase Plan (ESPP).
• Employee Assistance Program at no cost to the employee.
• Vacation and sick pay.
• Paid company holidays.
• Life and AD&D insurance.
• Discounts.
• Additional employee benefits.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED