Dispatcher

CoolSys • San Diego, CA

21d

About The Position

CoolSys is a market-leading indoor environment solutions company headquartered in Southern California. Its services include HVAC and refrigeration installations, remodels, service and maintenance, and energy solutions such as controls and lighting. CoolSys serves retail, commercial, food service, educational, healthcare, and industrial markets.

The Dispatcher assigns and dispatches technicians, coordinates with Service Managers to resolve open calls and complete preventive maintenance on schedule, communicates with customers about missed SLAs, and handles related reporting and call review. The role requires knowledge of the market’s geography and technicians, as well as strong organization, communication, and multitasking abilities.

Requirements

• High school diploma or GED.
• At least 2 years of dispatching experience.
• Strong computer skills, including Excel and Outlook.
• Ability to handle multiple tasks concurrently.
• Ability to stay calm under pressure.
• Ability to actively listen and demonstrate empathy.
• Highly organized with strong attention to detail.
• Excellent verbal and written communication skills.
• Strong sense of urgency.
• A “can do” attitude and demonstrated commitment to getting the job done.
• Reliable and dependable.
• Friendly and helpful demeanor.

Nice To Haves

• HVAC/R experience is preferred, but not required.

Responsibilities

• Assign and dispatch technicians.
• Work with Service Managers to address open calls.
• Respond to inquiries.
• Create and distribute required reporting.
• Maintain proactive communication with customers regarding missed SLAs.
• Review all incomplete calls daily.
• Maintain entry and verify nightly “on call” crew.
• Work with Service Managers to ensure preventative maintenance is completed on schedule.
• Understand the geography of the market and understand the technicians.

Benefits

• Competitive pay range of $24–$38 per hour.
• Medical, dental, vision, and prescription coverage.
• Paid vacation and holidays.
• 401(k).
• Life insurance, AD&D, and long-term disability.
• Tuition reimbursement.
• Opportunities available nationwide.
• Employee discounts on vehicles, hotels, theme parks, select cell phone bills, and more.
• Pet insurance.
• Legal plan and ID theft protection.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED