Dispatcher – Central Dispatch | Ready Mix Concrete - Wichita Falls TX

Smyrna Ready Mix, LLC•Wichita Falls, TX

12d

About The Position

SRM Concrete is hiring a Dispatcher for its Central Dispatch team, which coordinates customers, drivers, and plants to support ready-mix concrete deliveries. The role is suited to someone who thrives in a fast-paced, customer-focused environment and can manage multiple orders, schedules, and priorities while helping deliver timely, accurate service. The dispatcher works with plant managers, drivers, sales teams, customers, and suppliers, and contributes to the team’s professionalism, operational efficiency, safety, and continuous improvement. SRM Concrete is a family-owned, values-driven ready-mix concrete company founded in 1999. The company says it has grown to more than 600 locations nationwide and emphasizes quality, integrity, and service. This position is based in Wichita Falls, Texas, in a high-volume office setting with frequent communication across multiple locations. SRM describes opportunities for career growth and advancement, competitive pay, and a team culture emphasizing hard work, respect, and teamwork. Benefits include low-cost medical, dental, vision, short-term disability, long-term disability, and life insurance; paid holidays; PTO/vacation; a 401(k) with a $100 weekly match; family days; and additional benefits.

Requirements

Ability to multitask and work effectively in a fast-paced, customer-focused environment.
Strong customer-service orientation.
Strong communication and interpersonal skills.
Leadership experience and a collaborative, team-first mindset.
Ability to learn new systems and technology quickly.
Analytical thinking and an interest in solving challenges and pursuing continuous improvement.
Commitment to safety, quality, and operational excellence.
Willingness to undergo SRM’s pre-employment screenings.
Ability to work in a high-volume office setting with frequent communication across multiple locations.

Nice To Haves

Experience in dispatch, logistics, or customer service.
Proficiency with Microsoft Office and dispatch/logistics software.

Responsibilities

Answer incoming calls and communications, responding promptly and attentively to customer needs.
Coordinate multiple orders, schedules, and priorities with plant managers, drivers, and sales teams to help ensure timely and accurate concrete deliveries.
Model professionalism, teamwork, and service excellence within the Central Dispatch team.
Monitor performance metrics, identify opportunities for improvement, and help implement operational solutions.
Manage customer inquiries and address delivery or quality issues.
Build relationships with customers, suppliers, and SRM team members to support effective communication and coordination.
Follow safety regulations and company policies and support a safe, positive work environment.
Participate in team meetings, share insights, and contribute to strategic planning and process improvements.