Dispatcher – Central Dispatch | Ready Mix Concrete - Franklin, TN
About The Position
SRM Concrete is hiring a Dispatcher for its Central Dispatch team in Franklin, Tennessee. The role coordinates customers, drivers, and plants to support timely, accurate ready mix concrete deliveries and exceptional customer service. It suits a service-oriented multitasker who can solve problems, support teammates, and contribute to operational success in a fast-paced environment. The dispatcher handles customer communications, coordinates orders and schedules with plant managers, drivers, and sales teams, monitors performance, resolves delivery or quality concerns, promotes safety, and contributes to continuous improvement. The position is based in a high-volume office setting and involves frequent communication across multiple locations.
Requirements
- Ability to multitask and thrive in a fast-paced, customer-focused environment.
- Strong commitment to outstanding customer service.
- Strong communication and interpersonal skills.
- Leadership experience and a collaborative, team-first mindset.
- Ability to learn new systems and technology quickly.
- Analytical thinking and interest in addressing challenges and continuous improvement.
- Commitment to safety, quality, and operational excellence.
- Willingness to undergo SRM’s pre-employment screenings.
- Ability to work in a high-volume office setting with frequent communication across multiple locations.
Nice To Haves
- Experience in dispatch, logistics, or customer service.
- Proficiency with Microsoft Office and dispatch/logistics software.
Responsibilities
- Answer incoming calls and communications and address customer needs with urgency and care.
- Coordinate multiple orders, schedules, and priorities with plant managers, drivers, and sales teams to support timely and accurate concrete deliveries.
- Set an example of professionalism, teamwork, and service excellence within the Central Dispatch team.
- Monitor performance metrics, identify improvement opportunities, and help implement operational solutions.
- Manage customer inquiries and resolve delivery or quality issues.
- Build strong working relationships with customers, suppliers, and SRM team members.
- Uphold safety regulations and company policies.
- Participate in team meetings, share insights, and contribute to strategic planning and process enhancements.
Benefits
- Low-cost medical, dental, vision, short-term disability, long-term disability, and life insurance.
- Paid holidays.
- PTO/vacation.
- 401(k) with a $100 weekly match.
- Family days.
- Growth and advancement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
