Ready Mix Dispatcher
About The Position
Knife River is seeking a Ready-Mix Dispatcher to coordinate daily dispatching operations and serve as the primary point of contact for customers at its Ready-Mix plants. The role supports exceptional customer service, quality standards, operational efficiency, and targeted service-level and cost goals. It is primarily office-based and involves frequent interaction with customers, drivers, plant personnel, and operations teams in a fast-paced environment shaped by construction schedules and seasonal demand. The typical schedule is Monday through Friday, 6:00 a.m. to 5:00 p.m., with Saturdays as needed. Flexibility is required to meet customer, operational, and project needs, including occasional early mornings and evenings. The position is subject to pre-employment drug testing and background checks.
Requirements
- High school diploma or GED.
- Strong communication, organizational, and problem-solving skills.
- Ability to present facts and recommendations effectively in oral and written form.
- Strong interpersonal and organizational skills, and good communication and motivational skills.
- Ability to work well under pressure and effectively in a fast-paced environment.
- Accurate data-entry skills.
- Proficiency with computer systems and software applications, including Microsoft Word and Excel.
- Ability to work overtime and maintain flexible hours, including daytime or nighttime hours.
Nice To Haves
- Three to five years of experience in customer service, dispatch, production, equipment operations, maintenance, quality control, or a related field.
- Prior experience coordinating employees.
- Previous Ready-Mix dispatch experience.
- Experience using Command software.
- Bilingual proficiency in English and Spanish.
Responsibilities
- Answer customer calls to place, modify, or cancel orders and accurately document customer, job owner, and job site information.
- Provide pricing information and process ready-mix concrete orders.
- Explain relevant company policies, procedures, and delivery requirements to customers.
- Accurately enter and maintain order records, including special instructions, and give sufficient notice to ensure materials are available.
- Coordinate delivery schedules with plant and yard personnel based on truck capacity, job site location, travel distance, and unloading times.
- Promote efficient job start times to balance truck demand and maximize fleet utilization.
- Gather information about upcoming projects and orders to support production planning and avoid last-minute scheduling challenges.
- Calculate concrete mix water adjustments using moisture readings and established mix design guidelines.
- Record quantities of sand, cement, gravel, water, and other materials on loading tickets for plant operations and quality control.
- Communicate regularly with Sales, Plant Managers, and drivers to support timely and efficient deliveries.
- Communicate professionally and effectively in writing and verbally, including during fast-paced or high-pressure situations.
- Troubleshoot and resolve issues involving scheduling, material quality, equipment operations, and customer service.
- Monitor production activities and communicate operational challenges to the Dispatch Manager.
- Ensure compliance with OSHA, environmental, safety, and company policies and regulations.
- Maintain regular and reliable attendance.
- Perform other duties as assigned.
Benefits
- Medical, dental, and vision insurance
- Health Savings and Flexible Spending Accounts
- 401(k) with company match
- Profit sharing
- Paid time off
- Eight paid holidays
- Company-paid life and AD&D insurance
- Short-term disability
- Employee Assistance Program
- Years of Service Recognition
- Voluntary life insurance for employees, spouses, and dependents
- Critical illness plan
- Accident coverage plan
- Hospital indemnity
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
