Dispatcher

IMC Companies LLC•Newark, NJ

22d•$50,000 - $60,000

About The Position

The Dispatcher plans daily and weekly driver schedules to maximize freight coverage in a timely and cost-efficient manner. The role communicates and distributes appointment dates and times to drivers, owner-operators, and/or fleet, and coordinates between IMC locations to maximize driver time. The Dispatcher assists drivers with equipment issues, detention time, rail billing, and other requests. The position requires independent judgment in responding to customer requests, managing appointment times, and assigning orders to drivers for road, local, or city work. The Dispatcher completes dispatch lines in SWS using drivers’ daily paperwork, handles driver service failures and related discipline, coordinates with the Manager or Cargo Specialist, and communicates additional charges or changes to customer service. Other duties may be assigned.

Requirements

Strong data-entry and computer skills.
Good communication and organizational skills.
Knowledge of DOT regulations and/or hazardous materials.
Ability to multitask in a fast-paced environment.

Nice To Haves

Three to five years of intermodal experience is preferred but not required.

Responsibilities

Plan daily and weekly driver schedules to maximize freight coverage in a timely and cost-efficient manner.
Communicate appointment dates and times to drivers, owner-operators, and/or fleet.
Coordinate between IMC locations to maximize drivers’ time.
Assist drivers with equipment issues, detention time, rail billing, and additional requests.
Use discretion and independent judgment when relating customer requests, appointment times, and assigning orders to drivers for road, local, or city runs; maintain A to B dispatching.
Complete lines of dispatch in SWS based on paperwork drivers turn in daily for completed runs.
Handle driver service failures, including authority to issue verbal or written discipline, and contact the Manager or Cargo Specialist regarding the failure.
Apply additional charges and notify customer service of changes.
Track and maintain the yard report, MDR, CNI, and Divisional Pool.
Participate actively in driver recruiting and retention.
Request rail billing.
Process ATPs and Non-Productive pay, and review preliminary payroll.
Oversee drivers’ HOS and ELD updating.
Manage roadside repairs.
Oversee and manage Rail/Port pins, reservations, and LFD.
Operate with a sense of urgency in challenging environments.
Perform other duties as assigned.