Dispatcher - Trans Global Service

The Brick • Mississauga, ON

4d • Onsite

About The Position

Trans Global is actively seeking to expand its service team by hiring an enthusiastic team member with a great customer-focused attitude to fill the Service Dispatcher role. The ideal candidate will possess a winning combination of superior teamwork, proactive decision-making, attention to detail, and self-motivation to ensure success in this position.

Requirements

• Superior organizational skills.
• Strong analytical and decision-making skills.
• Exceptional teamwork approach.
• Proven ability to remain focused and work under pressure to meet deadline requirements.
• Customer Service focused.
• Strong desire to take ownership and accountability of task completion.
• Excellent communication skills both written and verbal.
• Minimum College Diploma or High School with equivalent experience.

Nice To Haves

• Fluency in Microsoft Office, particularly MS Excel and Outlook, would be considered a definite asset.

Responsibilities

• Utilize available reports and tools to ensure maximum technician efficiency, managing over and under event volume on a daily basis.
• Monitor e-mail and phone communications, responding in a timely manner to ensure customer solutions are provided.
• Proactively book all repair calls including customer confirmation.
• Communicate with customers and technicians regarding changes, including calling those that can be last minute.
• Review high priority calls and make schedule adjustments to accommodate customer needs.
• Proactively manage technician vacation schedules, territories (geo-fences), and daily event volume for up to 80 technicians and contractors.
• Prepare daily reports to support scheduling and technician goals.
• Other duties as assigned that improve the customer experience and business effectiveness.

Benefits

• Health, Dental and Paramedical Services for you and your family
• Competitive remuneration package that will commensurate with experience
• Career progression potential with plenty of access to ongoing personal and professional development
• Employee discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree