Dispatcher - Trans Global Service

The BrickMississauga, ON
Onsite

About The Position

Trans Global is actively seeking to expand its service team by hiring an enthusiastic team member with a great customer-focused attitude to fill the Service Dispatcher role. The ideal candidate will possess a winning combination of superior teamwork, proactive decision-making, attention to detail, and self-motivation to ensure success in this position.

Requirements

  • Superior organizational skills.
  • Strong analytical and decision-making skills.
  • Exceptional teamwork approach.
  • Proven ability to remain focused and work under pressure to meet deadline requirements.
  • Customer Service focused.
  • Strong desire to take ownership and accountability of task completion.
  • Excellent communication skills both written and verbal.
  • Minimum College Diploma or High School with equivalent experience.

Nice To Haves

  • Fluency in Microsoft Office, particularly MS Excel and Outlook, would be considered a definite asset.

Responsibilities

  • Utilize available reports and tools to ensure maximum technician efficiency, managing over and under event volume on a daily basis.
  • Monitor e-mail and phone communications, responding in a timely manner to ensure customer solutions are provided.
  • Proactively book all repair calls including customer confirmation.
  • Communicate with customers and technicians regarding changes, including calling those that can be last minute.
  • Review high priority calls and make schedule adjustments to accommodate customer needs.
  • Proactively manage technician vacation schedules, territories (geo-fences), and daily event volume for up to 80 technicians and contractors.
  • Prepare daily reports to support scheduling and technician goals.
  • Other duties as assigned that improve the customer experience and business effectiveness.

Benefits

  • Health, Dental and Paramedical Services for you and your family
  • Competitive remuneration package that will commensurate with experience
  • Career progression potential with plenty of access to ongoing personal and professional development
  • Employee discounts
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