Dispatcher

Any Hour Group•Brighton Charter Township, MI

23d•Onsite

About The Position

AAA Service Network is a residential service company specializing in electric, plumbing, heating and air, and has been in business since 1976. The company describes its culture as focused on growth, development, and retention. The Dispatcher coordinates and manages service calls for technicians. The role schedules appointments, assigns technicians to jobs based on location and expertise, and helps ensure timely responses to customer requests. It communicates with customers and service personnel, provides updates, and addresses issues arising during service visits. The Dispatcher also maintains service-call records, tracks job progress, and optimizes routes to improve efficiency and customer satisfaction. The position is office-based in a fast-paced environment and may require occasional evenings, weekends, or on-call availability.

Requirements

Strong communication and multitasking skills.
Comfort working in a fast-paced environment with shifting priorities.
Organization and strong attention to detail.
Ability to pass a background check and drug screening.
Sitting for extended periods, typing, and using a headset.

Nice To Haves

At least 1 year of dispatch, scheduling, or customer service experience preferred.
Trades or service industry experience is a plus.
Experience with ServiceTitan or similar dispatch/CRM software preferred.
Valid driver's license with a clean driving record preferred.

Responsibilities

Schedule service appointments.
Assign technicians to jobs based on location and expertise.
Help ensure timely responses to customer requests.
Communicate with customers and service personnel, provide updates, and address issues arising during service visits.
Maintain service-call records and track job progress.
Optimize routes to enhance efficiency.