Dispatcher

Menzies Aviation•Portland, OR

29d

About The Position

Coordinate wheelchair and cart services between the client and employees, ensuring that data is recorded according to company requirements. The Dispatcher works with client representatives and employees to meet service requests, maintains service transactions and records, responds to calls, and supports passenger communications. The role also involves maintaining and distributing tablets and radios, completing documentation, keeping the supervisor informed of needs and problems, and using company and client resources responsibly. The employee must follow client and company regulations, policies, procedures, and safety requirements. The company provides a safe working environment and prohibits substance misuse, enforcing its Substance Misuse Policy through regular testing. The employee must take reasonable care of their own health, safety, and wellbeing and that of others. Menzies Aviation is an equal opportunity employer committed to creating an inclusive working environment. Recruitment may use various resourcing tools, and applicants may contact the recruiter to request reasonable adjustments.

Requirements

Valid US driver's license with a clean driving record.
At least 1 year of experience as a dispatcher.
Must be at least 18 years old.
Pass a pre-employment drug screen and all pre-employment testing.
Ability to read, write, and speak English proficiently.
Comfortable lifting 70 pounds repetitively.
Comfortable working in all weather conditions.
Pass an FBI background check and obtain a US Customs Seal.
Available and flexible to work variable shifts, including weekends and holidays.
High school diploma, GED, or six months of experience as an Operations Agent.
Excellent communication skills.
Ability to remain calm and efficient under pressure.
Competence in handling difficult situations.

Responsibilities

Coordinate wheelchair and cart services between the client and employees.
Follow all client and company regulations.
Work with Client Special Services Representatives to ensure service requests are met.
Immediately escalate issues to the Operations Manager.
Communicate courteously and tactfully with employees and passengers when necessary.
Maintain service transactions in the wheelchair tracking program, Watershed, and Excel format.
Receive and respond professionally and promptly to telephone and radio calls from client representatives and employees.
Maintain and distribute tablets and radios.
Complete appropriate documentation and reports thoroughly and on time.
Keep the supervisor informed of needs and problems in assigned areas, maintain the cleanliness of the immediate work area, and report maintenance needs.
Provide passengers with general information and directions.
Respond courteously to inquiries from airlines, staff, and the public, projecting a positive image.
Attend meetings and in-services as required.
Use appropriate communication channels and maintain required records, reports, and files.
Wear the required uniform or business attire as directed, and keep identification visible.
Adhere to company policies and procedures and participate in achieving company objectives.
Use company and client equipment, supplies, and resources conscientiously and cost-effectively.
Take reasonable care of personal and others' health, safety, and wellbeing in accordance with training and workplace rules and procedures.
Perform other duties as requested.