Dispatcher

WillScot • Decatur, AL

21d

About The Position

The Dispatcher owns transactional logistics scheduling and office responsibilities for an assigned territory, including oversight of supervised personnel. The role selects the most effective transportation option—in-house or vendor partners—for deliveries, returns, installations, service, removals, and relocations, balancing cost and time efficiency. It directly affects on-time performance, customer satisfaction, office management, and team planning. The Dispatcher must follow WillScot safety policies and applicable state and regional laws and regulations, maintain strong customer service standards, and embody the company’s values of Collaboration, Empowerment, Excellence, and Innovation.

The position oversees environmental health and safety practices, manages daily and longer-term fleet and team priorities, coordinates drivers and vendors, maintains transportation and safety documentation, and communicates with customers and internal teams. It also supports branch administration, employee performance discussions, and training. Duties may extend beyond the listed responsibilities as business needs require.

Requirements

• High school diploma, GED, or three years of applicable experience.
• Two years of work experience.
• Two years of experience managing one or more employees, or one year of experience with WillScot.
• Experience with Microsoft Office, including Excel, Word, and Outlook.
• Experience working directly with customers by phone and email.
• Strong customer-service orientation, active listening, and excellent oral and written communication skills.
• Ability to follow direction and meet deadlines in a fast-paced environment.
• Experience applying creativity to problem-solving.
• Ability to build sustainable relationships and trust with vendors through open, proactive communication.
• Ability to effectively manage multiple, changing priorities in a fast-paced environment.

Nice To Haves

• Three years of logistics experience.
• Experience with scheduling, route planning, and optimization.
• Familiarity with a CRM system or other contact-management platform.
• Salesforce experience.
• Familiarity with DOT compliance, vehicle telematics, Hours of Service regulations, Electronic Logging Devices, and permitting.
• Experience working with outside vendors, including pricing and schedule negotiations.

Responsibilities

• Conduct business in compliance with Environmental Health & Safety policies.
• Hold periodic safety meetings and update safety documents and logs.
• Promote employee health and safety through workplace safety practices, training, observations, and regularly scheduled assessments.
• Ensure operating standards are followed through training and communication.
• Provide direct and indirect oversight by assigning tasks and daily duties to applicable drivers, field service technicians, set-up crews, transportation coordinators, branch coordinators, temporary workers, and contractors.
• Own DOT compliance within the assigned territory.
• Set daily, weekly, and monthly priorities for the team.
• Schedule and assign in-house or vendor drivers to support on-time pick-up and delivery targets and delivery and installation profit margins.
• Schedule and assign customer service and maintenance calls.
• Review upcoming deliveries and pick-ups and develop dispatch plans.
• Balance workload volume and communicate with customers throughout the process.
• Create and receive purchase orders for transportation vendors; arrange permits, pilot cars, and escorts as needed.
• Coordinate employees, vendors, and contractors to complete complex installations and removals on time.
• Use digital tracking to update customer orders and schedules and communicate with customers, employees, and vendors.
• Ensure drivers collect required delivery and pick-up documentation and signatures and document damages at retrieval and return.
• Monitor and document Driver Vehicle Inspection Reports (DVIRs) and preventive maintenance files.
• Ensure daily, weekly, and monthly paperwork is completed, recorded, and filed.
• Track drivers and vendors through digital applications to support on-time performance.
• Schedule deliveries and pick-ups outside the existing dispatch schedule as appropriate.
• Assist drivers with schedule changes or route issues when needed.
• Communicate with customers to schedule daily, weekly, and monthly activities; confirm site readiness, delivery access, and permitting.
• Define and maintain office and administrative procedures.
• Act as a local coordinator or point of contact for branch activities, including timekeeping and payroll, accounts payable and receivable, purchase orders, filing, and reception duties.
• Manage one or more Branch Administrative employees when applicable.
• Review Drivecam coaching opportunities and take action as necessary.
• Conduct performance discussions and training.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Disability insurance
• Life insurance
• Paid time off, including company holidays
• Tuition reimbursement
• Retirement savings plan with company match
• Potential variable pay, including commission, bonuses, performance rewards, or other incentive programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED