Dispatcher

RBGlobal•Aurora, IL

21d

About The Position

The Dispatcher manages towing resources to support smooth vehicle pickups and deliveries and optimize branch productivity. This role provides customer service to towing partners and coordinates capacity and resource demands. Dispatch plays a key role in the organization’s business and branch growth. IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company, operates a global marketplace for commercial assets and vehicles, including total-loss, damaged, and low-value vehicles. The company uses technology and digital channels to connect buyers and sellers and provides vehicle merchandising, evaluation, and other services. The role is part of Yard Operations, a team that supports live auctions worldwide through a variety of operational and administrative roles.

Requirements

At least 2 years of customer service experience.
At least 1 year of direct dispatch experience.

Responsibilities

Direct activities related to towing operations and on-time performance goals.
Manage tow truck resources and assign work efficiently to optimize tower productivity.
Plan future-day resource requirements and coordinate with towers to secure required truck resources.
Identify when demand exceeds tow truck capacity and refer to part-time networks for additional resources.
Monitor transportation costs and identify opportunities for cost savings.
Recruit new towers to build towing networks and add resources.
Provide drivers with the necessary documentation for each pickup and delivery, including check and cash handling as needed.
Monitor work in progress and make necessary adjustments to ensure timely performance.
Identify and escalate transportation-related issues or concerns to management.
Build a fundamental relationship with the IAA Transportation team.
Establish and maintain positive working relationships with tow drivers.
Review and analyze transportation activity reports, including time-performance metrics.
Comply with safety guidelines and company policies and procedures.
Perform other duties as assigned.