Dispatcher

TOTE Resources LLC • Tacoma, WA

36d • $24 - $37

About The Position

The Dispatcher is responsible for ensuring a high level of customer service, efficient cargo pick-up and delivery, and optimal equipment turn-time. The position routes, schedules, and dispatches drivers, equipment, and freight loads, and reports activities to the Operations group. It coordinates freight movement with customer sites, supports safe trucking operations and compliance with transportation and safety regulations, and performs related administrative work. The role may also assist with trucking and warehouse operations as needed.

Requirements

• High school diploma or GED.
• Minimum of two years of transportation or dispatch experience.
• Proficient use of Microsoft Office, including Word, Outlook, and Excel.
• Excellent verbal, written, and listening communication skills.
• Ability to multitask, prioritize, and demonstrate a team-player attitude.
• Strong interpersonal skills for handling sensitive and confidential situations.
• Ability to demonstrate poise, tact, and diplomacy.

Nice To Haves

• Sound understanding of DOT regulations.
• HazMat experience or knowledge.
• Over-the-road (OTR) experience.

Responsibilities

• Operate safely and comply with established HSSE policies and procedures.
• Route, schedule, and dispatch drivers, equipment, and freight loads going out daily or nightly, and report activities to the Operations group.
• Receive container numbers, times, and dates from drivers and enter them into the dispatch system.
• Provide customer service by phone and when arranging pick-ups and deliveries.
• Communicate with customer sites to coordinate freight movement.
• Assist customers with setting appointments and resolving other issues at locations.
• Support the safe operation of trucks, drivers, and related trucking operations.
• Perform administrative functions such as printing delivery receipts, manifesting trailer shipments, creating freight bills, and tracing shipments.
• Support full compliance with transportation and safety regulations, including Federal, State, and WISHA requirements.
• Prepare reports for operations, customers, and internal use.
• Assist with trucking and warehouse operations as needed.
• Perform other duties as assigned.

Benefits

• Employer-subsidized medical, dental, and vision coverage for the employee and family or dependents.
• Employer-paid life insurance, accidental death and dismemberment insurance, and short- and long-term disability coverage.
• 401(k) plan with a 4% company match.
• Two weeks of annual vacation.
• Seven company holidays.
• Seven days of annual sick leave.
• Up to $5,250 per year in tax-free educational assistance for career development and growth.
• Annual boot reimbursement.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED