Dispatcher

North Memorial Health Career Portal • Brooklyn Center, MN

19d • Onsite

About The Position

The Dispatcher, also described as an Emergency Medical Dispatcher (EMD), effectively deploys North Memorial Ambulance resources to maximize response times while using the minimum number of units efficiently. The role triages transportation requests, strategically positions resources, recommends effective routes, and correctly interprets computer-aided dispatch recommendations. The EMD also triages incoming calls and provides pre-arrival instructions to callers when appropriate.

This is an on-site position with variable day, evening, and night shifts. The role requires weekend work according to department rotation; there is no call requirement. The position is non-exempt and offers health insurance benefits. The stated salary range is $28.78–$44.57, based on experience; compensation may include shift differential pay depending on the position and shift worked.

Requirements

• High school graduate or equivalent (GED).
• Meet at least one experience requirement: six months as a Telecommunicator at North Memorial Health Ambulance Communication Center, or one year as a Dispatcher, EMD, or Telecommunicator in a Police, Fire, or EMS Communications Center.
• Ability to multitask, solve problems, make effective decisions under pressure, work independently, and work in a team atmosphere.
• Ability to work effectively with staff at other hospitals, public service agencies, peers, co-workers, and the general public.
• Current certification as an EMD through Medical Priority Dispatch, or ability to meet this requirement within six months of hire. BLS Certification is incorporated into the EMD Certification.
• Must be currently authorized to work in the United States on a full-time basis; work visa sponsorship is not available.

Nice To Haves

• Medical terminology coursework or equivalent.

Responsibilities

• Deploy ambulance resources to maximize response times while efficiently using a minimum number of units.
• Triage transportation requests.
• Strategically position ambulance resources.
• Recommend effective routes.
• Interpret computer-aided dispatch recommendations correctly.
• Triage incoming calls.
• Provide pre-arrival instructions to callers when appropriate.

Benefits

• Health insurance benefits, with multiple health plans based on work group eligibility.
• 401k retirement match or pension plan, based on work group eligibility.
• Paid Time Off (PTO) plans.
• Adoption reimbursement up to $3,000 per child.
• Child care discount program with New Horizon: 10% off weekly childcare tuition.
• Education/tuition reimbursement.
• 24/7 fitness center access for benefit-eligible team members.
• Eligibility for the Public Student Loan Forgiveness program as an employee of a non-profit organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED