Dispatcher

DocGo•Nashville, TN

27d•$20 - $24

About The Position

The Dispatcher coordinates ambulance operations and the activities of EMTs. The role receives, prioritizes, and dispatches calls using a computer-aided dispatch (CAD) system; handles high call volumes; assesses calls to determine the appropriate level of care; and coordinates transport to area facilities. The Dispatcher provides customer service to medical facilities, the public, and EMTs, gathers patient billing information and signatures, and helps ensure system readiness and adherence to quality assurance standards. The role requires a professional, courteous approach when interacting with patients, coworkers, supervisors, and the public. Work schedules may vary because emergency services operate around the clock. Other duties may be assigned as needed. The position is based in Goodlettsville, Tennessee, and is offered full-time or part-time, with day or night shifts. Pay is $20–$24 per hour, based on experience. DocGo describes itself as a healthcare company providing mobile health services, population health, remote patient monitoring, and ambulance services, supported by technology, a logistics network, and field healthcare staff.

Requirements

High school diploma or GED.
Proven experience as a dispatcher in a relevant field.
Knowledge of computer-aided dispatch (CAD) software.
Typing speed of 30 words per minute.
Proficiency in spoken and written English.
Strong organizational and multitasking abilities.
Active listening and excellent communication skills.
Sound judgment and critical-thinking skills.
Ability to work as a team player and provide necessary assistance to support system readiness and quality assurance standards.
Flexibility to work varying schedules due to the 24-hour nature of emergency services.
Ability to conduct oneself professionally when dealing with patients, coworkers, supervisors, and the public.

Nice To Haves

EMS or clinical background.
Emergency medical technician (EMT) training and certification.

Responsibilities

Coordinate the work and activities of EMTs.
Receive, prioritize, and dispatch calls in the CAD system.
Dispatch ambulances to scheduled runs to ensure an appropriate medical level of transport care to area facilities.
Handle a large call volume, triage calls to determine the appropriate level of care, and coordinate transport.
Provide customer service to medical facilities, the public, and EMTs.
Gather patient billing information and appropriate billing signatures.
Assist providers as needed to support system readiness and quality assurance standards.
Maintain a courteous, helpful, and professional manner with patients, coworkers, supervisors, and the public, including in the office and on the phone.
Perform other duties as required or assigned.