Dispatcher
CalPortland•Fresno, CA
•$28 - $30
About The Position
The Dispatch Representative works in the Dispatch Center to ensure timely product delivery while assisting customers with ordering quality concrete and building materials. The role coordinates delivery schedules, takes and enters orders, sets up deliveries, and communicates effectively with customers, drivers, and the sales team. The dispatcher also coordinates materials and transportation across multiple facilities and performs clerical and record-keeping tasks.
Requirements
- High school diploma or GED.
- Knowledge and understanding of union contracts and Department of Transportation (DOT) regulations.
- Strong verbal and written communication skills.
- Ability to interact positively with a broad range of customers, vendors, and contractors.
- Proficiency in Microsoft Office and dispatch systems.
- Attention to detail and ability to multitask.
- Successful completion of a post-offer pre-employment physical examination, drug/alcohol screen, and background check.
- Some positions require Federal Motor Carrier Safety Administration (FMCSA) registration/clearance and ongoing alcohol and drug testing.
Responsibilities
- Obtain customer orders and changes to existing orders from customers and sales representatives.
- Enter orders and printed tickets into the system.
- Coordinate special jobs, service, and scheduling.
- Coordinate with outside trucking subcontractors and communicate by radio with drivers, service personnel, and sales representatives.
- Assist with resolving customer delivery issues and complaints.
- Determine customer requirements and expectations to recommend specific products.
- Maintain proficiency and accuracy in entering customer orders.
- Review system orders for proper mix design, travel times, and correct job start times, ensuring customer-specific needs are met.
- Manage time effectively, meet personal goals, and work effectively with other members of the dispatch team.
- Communicate current information to customers about the company's ability to meet delivery times.
- Meet customer delivery demands while following Federal Hours of Service Regulations.
- Dispatch construction materials for multiple facilities, coordinating orders, trucks, and drivers.
- Perform departmental clerical tasks, prepare department reports, and maintain dispatch and order desk records and data.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability coverage
- Employee assistance program
- Retirement program
- Voluntary benefits
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
