Dispatcher Evenings and Saturday

Mister Sparky of Cherryville, NC•Cherryville, NC

1d•$18 - $20•Onsite

About The Position

This position dispatches all service calls to ensure maximum scheduling efficiency without compromising client satisfaction. The hours for this role are Monday-Friday from 2pm-8pm and Saturday from 8am-5pm.

Requirements

High school diploma or equivalent
Must have good computer software skills
Hours are M-F 2pm-8pm and Sat 8am-5pm
Service Titan Certified

Nice To Haves

Prior customer service experience preferred

Responsibilities

Manages the dispatch board to keep field personnel on the move and servicing clients
Makes every effort to compress call scheduling effectively maximizing productivity and revenue
Notifies clients ahead of time without fail if the electrician is not going to arrive at their home within the scheduled time window
Re-schedules appointment times at client’s convenience as necessary
Communicates with the Purchasing and Warehouse Coordinator to help arrange efficient delivery of parts to Electricians
Strictly adheres to the Dispatching for Profits Priority Service Schedule, to ensure the right electrician is sent to the right appointment
Shares responsibility to ensure that all electricians arrive at their designated appointments on time
Debriefs with electricians upon completion of jobs to identify any outstanding client satisfaction issues
Enters equipment type and age information for systems into Service Titan
Outbound calling as necessary