Dispatcher

NELSON AUTO GROUP•Tulsa, OK

21d•$25 - $25

About The Position

Lee Plumbing, Heat & Air, and Electrical is seeking an organized, dependable, and customer-focused Dispatcher to coordinate daily plumbing, HVAC, and electrical service calls and support technicians. The role manages technician schedules, responds to customer needs, and helps ensure service calls are handled efficiently and professionally. The ideal candidate communicates effectively, multitasks, solves problems quickly, and remains calm in a fast-paced environment. The position is primarily office-based and involves frequent communication by phone, computer, and dispatching software. The Dispatcher manages competing priorities and unexpected scheduling changes while working closely with technicians, management, and customers.

Requirements

High school diploma or equivalent required.
Strong organizational and time-management skills.
Excellent verbal and written communication skills.
Ability to multitask and prioritize responsibilities in a fast-paced environment.
Comfort using computers, scheduling software, and other office technology.
Strong problem-solving skills and attention to detail.
Ability to work independently while communicating effectively with team members.
Dependable and punctual, with a commitment to excellent customer service.

Nice To Haves

Previous dispatching, scheduling, customer service, or administrative experience preferred.
Experience in plumbing, HVAC, electrical, or other home service industries is a plus.

Responsibilities

Schedule, assign, and dispatch plumbing, HVAC, and electrical technicians based on availability, location, urgency, and skill level.
Monitor technician schedules and adjust them for emergencies, delays, and changing customer needs.
Communicate job assignments, scheduling changes, customer information, and service updates to technicians.
Answer incoming calls and assist customers with scheduling, service questions, and appointment updates.
Prioritize emergency service requests and coordinate timely responses.
Maintain accurate records of service calls, technician assignments, job statuses, and customer communications in dispatching software.
Follow up with technicians to ensure jobs are progressing and completed on time.
Communicate appointment confirmations, estimated arrival times, and delays to customers.
Work with service managers and other departments to improve technician productivity and scheduling efficiency.
Reschedule appointments, manage cancellations, and fill openings in the daily schedule.
Identify and resolve scheduling conflicts to minimize downtime and unnecessary travel.
Provide excellent customer service with a professional and positive attitude.
Perform additional administrative and operational duties as assigned.