Dispatcher

Lineage Logistics•Town of Conklin, NY

8h•$18 - $30

About The Position

Support the daily scheduling and dispatching of vehicles into and out of loading docks and from the facility for delivery of materials and freight. Provide assistance to the Lineage Transportation Team. The schedule is Monday through Friday, 8:00 p.m. to 4:30 a.m. This role prepares dispatch schedules, coordinates with carriers and drivers, uses a dynamic routing system, and maintains dispatch orders. It monitors drivers’ hours and coordinates assignment changes when unexpected circumstances arise. The Dispatcher also addresses operational issues, recommends solutions to meet customer needs, and identifies opportunities to improve productivity, efficiency, and customer service. Lineage describes this as an opportunity to begin a career path within the company, with the potential for greater responsibilities and promotions. The company says it values respect and care for team members and supports their development and engagement.

Requirements

High school diploma or GED.
Experience in a shipping or transportation coordination environment, or relevant certification.
Basic knowledge of shipping and transportation operations and familiarity with import and export processes.
Willingness to learn transportation management software.
Proficient computer skills, including Microsoft Office Suite.
Excellent verbal and written communication skills, with the ability to interact with internal and external customers.
Excellent organizational skills and the ability to function in a fast-paced, highly visible, and changing environment.
Excellent analytical and problem-solving skills, including the ability to deal with ambiguity.

Responsibilities

Prepare daily dispatch schedules for drivers and equipment to meet customers’ on-time service requirements.
Establish and maintain collaborative relationships with carriers to ensure effective usage.
Use a dynamic routing system to efficiently route outbound product.
Create and maintain inbound and outbound orders in the dispatch system.
Monitor drivers’ hours to ensure appropriate workloads and prevent violations.
Coordinate and communicate changes to delivery and backhaul assignments to accommodate late truck arrivals, breakdowns, or last-minute customer requests.
Address issues and recommend solutions to meet customer business needs.
Identify continuous improvement opportunities for productivity, efficiency, and customer service.