Dispatcher

Bachman's Inc. • Minneapolis, MN

23d

About The Position

The Dispatcher coordinates daily package delivery operations, establishes route run sheets, and helps pull packages for assigned routes. The role reviews delivery runs in DDS and follows up as needed. The Dispatcher coordinates preventative maintenance for delivery vehicles with the fleet manager and maintenance team, and coordinates Bachman and rental vehicles with the fleet manager during peak periods. The position provides work direction to Drivers and serves as a primary contact by answering phones and responding to emails while delivering excellent internal customer service. Attendance is an essential function. Other duties and assistance in other areas may be assigned.

Requirements

• At least 6 months of dispatching experience.
• Working knowledge of computer systems.
• Ability to read, write, and speak English.
• Demonstrated ability to understand, communicate with, and provide customer service to customers and other departments, including over the phone.
• Ability to teach and train delivery personnel.
• Must be accepted as insurable by Bachman’s insurance carrier based on a Motor Vehicle Report (MVR) and Bachman’s Safe Driving Standards.
• Ability to move and/or lift up to 50 pounds regularly and up to 100 pounds occasionally.
• Ability to stand and walk for long periods of time.

Nice To Haves

• High school diploma.
• Class B license.

Responsibilities

• Coordinate daily package delivery routes and establish run sheets.
• Help pull packages for established routes.
• Review delivery runs in DDS and follow up as necessary.
• Coordinate preventative maintenance on package delivery vehicles with the fleet manager and maintenance team.
• Coordinate Bachman and rental vehicles during peak periods with the fleet manager.
• Provide work direction to Drivers.
• Answer phones and respond to emails as the main point of contact, providing excellent internal customer service.
• Perform other duties and assist in other areas as assigned.
• Meet attendance requirements as an essential function of the position.

Benefits

• Medical insurance
• Health Savings Account/PPO
• Dental insurance
• Vision insurance
• Life and AD&D insurance
• Disability, accident, and critical illness insurance
• 401(k)
• ID Watchdog
• Pet insurance
• Wellness program
• Employee Assistance Program (EAP)
• PTO
• Paid holidays (6 per year)

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED