Dispatcher

Cencora • Wilmington, MA

27d • $52,000 - $81,620

About The Position

The Dispatcher coordinates shipment movement and operational activities with internal teams, network offices, agents, airlines, and service partners to support timely transit and delivery. The role processes shipment information and records, monitors active shipments, communicates delays and routing issues, verifies documentation, and maintains information flow across customer service, operations, and transportation partners. It also reviews recurring operational issues and recommends improvements to workflow, service consistency, and data accuracy, while supporting daily transportation and customer service coverage.

The schedule is Monday through Friday, 3:00 a.m. to 11:30 a.m. The stated pay rate is $30 per hour, with a $1.75 shift differential. The posted national-average salary range is $52,000–$81,620, with possible location-specific adjustments.

Requirements

• High school diploma/GED or equivalent experience required.
• At least 3 years of experience in logistics operations, transportation coordination, shipment tracking, customer service operations, or a related field.

Nice To Haves

• Associate's degree in logistics, supply chain, transportation, business administration, or a related field, or equivalent experience.
• Certification in Certified Supply Chain Professional (CSCP), Certified Logistics, Transportation and Distribution (CLTD), Certified in Planning and Inventory Management (CPIM), or an equivalent certification.

Responsibilities

• Coordinate shipment movement activities with internal teams, network offices, agents, airlines, and service partners to support timely transit and delivery.
• Process shipment data, status updates, and operational records in applicable systems to maintain accuracy, traceability, and shipment visibility.
• Monitor active shipments and communicate delays, exceptions, and routing issues to relevant stakeholders to support timely resolution and continuity of service.
• Verify shipment documentation, tracking details, and transaction records to support compliance with transportation requirements and internal procedures.
• Maintain information flow across customer service, operations, and transportation partners to support aligned execution and responsive issue handling.
• Review operational trends and recurring shipment issues and provide recommendations to improve workflow, service consistency, and data accuracy.
• Support daily coverage of transportation and customer service activities to sustain operational continuity across scheduled service periods.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED