Dispatcher

Athens Services•Thousand Oaks, CA

19d•Onsite

About The Position

The Dispatcher reports directly to the Operations Manager and coordinates the utilization of drivers, trucks, and containers to create capacity, maximize productivity, and provide prompt, courteous, and efficient customer service. The role oversees daily dispatch and routing operations, assigns loads and routes, maintains operational and compliance records, monitors route completion, and coordinates end-of-day assignments and follow-up tasks. The Dispatcher also serves as a primary contact for customer inquiries and issue resolution, supports and mentors drivers and helpers, and communicates performance or operational concerns to management. The position may provide backfill supervisory support, including training, team coordination, employee development, and departmental continuity. It is intended as a developmental steppingstone toward a future leadership role in the Operations Department, offering hands-on exposure to dispatch, employee management, customer service, compliance, and operational decision-making.

Requirements

High school diploma or G.E.D.
2–5 years of experience in a dispatching role, with logistics or transportation industry experience.
Bilingual in English and Spanish.
Advanced knowledge of Microsoft Office programs, including Excel, Word, and PowerPoint.
Strong organization and communication skills.
Excellent customer conflict-resolution abilities.
Ability to perform the physical requirements of the position with or without reasonable accommodations.

Nice To Haves

Bachelor’s degree in a related field.
Role or industry experience.

Responsibilities

Oversee daily dispatch and routing operations to maximize productivity, operational efficiency, and effective utilization of drivers, assets, and equipment.
Assign loads and routes based on driver location, route efficiency, and operational priorities, while maintaining accurate route schedules and dispatch documentation.
Ensure the accuracy of tonnage reports, load sheets, asset assignments, work orders, and routing data.
Monitor route completion through driver check-ins and maintain detailed records of scheduled, missed, and additional pick-ups, route completions, and driver activity.
Coordinate end-of-day assignments and operational follow-up tasks to ensure timely completion of service and delivery objectives.
Prepare and maintain compliance reports in accordance with company policies, regulatory requirements, and industry standards.
Respond to customer inquiries and resolve issues professionally and responsively.
Support and mentor drivers and helpers by reinforcing company expectations, safety standards, and operational procedures.
Identify driver performance concerns or operational issues and communicate findings to management.
Perform additional operational, administrative, and supervisory duties as assigned.
Provide leadership and operational support as a backfill supervisor, including assistance with training, team coordination, employee development, and departmental continuity.