DC (Topton) Dispatcher

East Penn Manufacturing Company • Topton, PA

29d

About The Position

The Private Fleet Dispatcher supports East Penn’s private fleet operations by helping ensure safe, efficient, and high-service delivery to customers. The role supports drivers, private fleet route planners, fleet operations management, and customers, while working to reduce landed costs through efficient routing, mileage, driver-hours, and asset utilization across the private fleet network. The dispatcher plans routes and loads, manages shipment information and system configurations, supports drivers during customer service, and coordinates route and shipment handoffs with distribution center operations.

Requirements

• Excellent verbal and written communication skills.
• Analytical skills.
• Computer skills; experience with FGMS is a plus.
• Excellent organizational skills.
• Knowledge of interactions among finishing and shipping departments.
• Flexible working hours.
• Strong critical-thinking and problem-solving skills, including assessing issues and escalating them appropriately.
• Strong geographical knowledge of North America.
• Strong understanding of DOT Hours of Service regulations.
• Advanced written and verbal communication skills.
• Ability to multitask, prioritize, and manage time effectively.
• Excellent attention to detail and accuracy.
• Openness to coaching and ability to apply feedback.
• Exceptional interpersonal skills and ability to work across functional areas and organizational levels.
• Working knowledge of Microsoft Excel, Word, and PowerPoint.

Nice To Haves

• East Penn work experience that includes extensive knowledge of East Penn procedures and practices.
• Knowledge of transportation procedures.
• Experience using supply planning, APS, or ERP software.
• Background with Hazmat and DOT Hours of Service regulations.
• Associate or bachelor’s degree in a related field; equivalent work experience will be considered.

Responsibilities

• Execute systems solutions to achieve high customer service at the lowest landed cost.
• Plan efficient, service-centric private fleet loads and routes in Descartes TMS for one or more shipping locations.
• Maximize inbound and outbound trailer utilization during planning cycles.
• Balance weekly driver Hours of Service regulations with planned loads and routes.
• Manage the flow, sorting, filtering, and processing of customer orders and shipments in Descartes TMS and the Fulfilment Planning Application.
• Maintain TMS configurations, parameters, and data fields.
• Participate in Plan vs. Actual gap analysis, investigate root causes, and implement corrective actions and continuous improvements.
• Identify potential common-carrier loads and LTL shipments in Descartes TMS and plan accordingly.
• Provide upstream customer support for plannable but unshipped orders and calculate ETAs.
• Evaluate transportation alternatives and make decisions based on priority and cost implications.
• Hand off routes, loads, and shipments to distribution center operations teams.
• Guide and support private fleet drivers while they are servicing customers.
• Manage unplanned inbound supply or junk pickups and assign them to drivers as appropriate.
• Coordinate and confirm drivers have the required equipment for safe, on-time delivery, including electric MHE, pallets, cardboard, honeycomb, and banding.
• Balance customer expectations with driver Hours of Service and distribution center schedules, proactively providing driver route and trip-pick/bid times and updating them in the Yard Management system.
• Perform other duties as required by management.

Benefits

• Competitive compensation.
• Group health insurance, including medical, dental, vision, and prescription coverage with a low employee premium.
• Retirement Savings Plan with company match and a 3% employer contribution.
• 9 paid company holidays, 2 paid personal holidays, and annual paid vacation days.
• Employee assistance program.
• Fitness discounts.
• Promotional opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed