Dispatcher

Latitude 36 Foods•Fairfield Township, OH

21d

About The Position

The Dispatcher dispatches drivers and provides support to drivers and customers. The role arranges driver schedules, coordinates with the warehouse to ensure loads are ready on time, maximizes full truckload shipments by combining orders, and schedules inbound and outbound freight daily. The Dispatcher maintains communication with interested parties throughout delivery to facilitate timely and effective product delivery. The role dispatches and monitors customer freight from pickup through delivery, maintains shipment and trailer records, coordinates tote returns, processes freight purchase orders, and resolves issues affecting scheduled pickups and deliveries. The position follows applicable safety policies and DOT laws and may take on other projects and responsibilities as assigned.

Requirements

High school diploma or equivalent relevant work experience.
At least 2 years of experience in dispatching, transportation coordination, or a related field is preferred.
Working knowledge of applicable DOT regulations.
Proficiency in the Microsoft Office applications needed for daily dispatch operations.
Ability to coordinate delivery schedules, maintain accurate records, and communicate schedule changes.
Ability to perform the essential functions of the position, with or without reasonable accommodation.

Nice To Haves

Bilingual in English and Spanish.
Experience coordinating refrigerated or temperature-controlled deliveries.
Experience with transportation management systems (TMS) or dispatch software.
Experience tracking on-time delivery performance and resolving delivery exceptions.

Responsibilities

Dispatch and monitor the movement of customer freight, communicating through electronic devices or face to face.
Adjust routes or make delivery accommodations based on departure time, destination, and expected return time.
Coordinate pickups and deliveries and track shipments from inception through completion.
Track inventories of Latitude 36 totes at customer locations and schedule returns.
Accurately record and maintain detailed data on trailer movements, including origin, destination, and status updates.
Monitor trailers for warning codes, faults, or shutdowns and promptly report issues to drivers and the warehouse team.
Create and process freight purchase orders for inbound loads, transfers, and related shipments.
Communicate effectively with drivers and prioritize and delegate tasks based on operational needs.
Resolve issues that may affect scheduled pickup or delivery times, including mechanical problems, traffic or weather delays, and customer-requested changes to times or locations.
Follow required safety policies and DOT laws.
Update information and systems as required.
Complete other projects and responsibilities as assigned.