Dispatcher

KOBUSSEN BUSES LTD•Oshkosh, WI

27d•Onsite

About The Position

Kobussen Buses is seeking a highly organized, detail-oriented Dispatcher to coordinate bus routes, drivers, and schedules and support safe, efficient student transportation. The role involves communicating with drivers, school staff, parents, and transportation personnel; responding to changing conditions; and managing multiple tasks under time-sensitive conditions. The Dispatcher also helps prepare payroll, trains new drivers on route procedures and communication protocols, and may fill in as a school bus driver when necessary. The position is based in Oshkosh, Wisconsin, and operates primarily in an office setting with regular radio and phone interaction. Kobussen Buses is a third-generation, family-owned transportation company with over 1,100 employees.

Requirements

High school diploma or equivalent required.
Ability to acquire and maintain a CDL license with S and P endorsements and drive a school bus.
Excellent verbal and written communication skills.
Excellent customer service skills.
Ability to multitask and work efficiently under pressure.
Strong problem-solving skills and attention to detail.
Proficiency in math skills.
Ability to remain seated for extended periods while monitoring dispatch systems.
Ability to operate a computer, radio, and other office equipment.
Ability to lift up to 25 pounds.
Availability to work early mornings, evenings, or emergency shifts as needed.

Nice To Haves

Additional training in transportation management.
Prior experience in dispatching, transportation coordination, or a similar role.
Considerable knowledge of the demographics of the service area.
Proficiency in dispatch software, GPS tracking systems, and Microsoft Office applications.

Responsibilities

Schedule and assign bus routes to support timely student transportation.
Make driver substitutions as necessary and ensure substitute drivers receive route instructions and complete route information.
Monitor radio communications and provide real-time support to drivers.
Adjust schedules and routes in response to traffic, weather, or emergencies.
Maintain accurate records of driver assignments and route changes.
Assist with preparing payroll.
Respond to inquiries from parents, school officials, and transportation staff about schedules and delays.
Collaborate with school administrators and transportation staff to resolve issues.
Ensure compliance with safety regulations and school district policies.
Assist in training new drivers on route procedures and communication protocols.
Use transportation software and GPS tracking systems to monitor bus locations.
Promptly document and report incidents, accidents, or maintenance needs.
Acquire and maintain a CDL license with S and P endorsements.
Fill in as a school bus driver when necessary.
Perform other duties as assigned.