Dispatcher

First Student•Middle Island, NY

21d

About The Position

The Dispatcher is responsible for dispatching buses, ensuring routes operate on time, and counseling drivers and monitors on the front line. The role supports daily transportation operations and serves as a primary communication liaison with a major contracted customer. Depending on operational needs, the Dispatcher may also handle charter reservations, billing, driver payroll, backup driving, clerical duties, and special projects. This role requires English proficiency because job-related training, safety communications, company policies, employment documents, and other communications must be conducted in English. The position is subject to DOT drug testing and physical requirements. DOT regulations do not authorize the use of Schedule I drugs, including marijuana, for any reason. First Student describes its work environment as focused on safety, customer service, dependable transportation, and an inclusive culture. The company states that it offers career advancement opportunities, a positive and rewarding work environment, security, and training.

Requirements

3–5 years of experience.
High school diploma or equivalent.
Basic knowledge of radio dispatch equipment.
Excellent communication and customer service skills.
Ability to deliver under time constraints and deadlines.
Previous terminal operations, dispatch, or driver experience.
Computer literate.
English proficiency.
Subject to DOT drug testing and physical requirements.

Responsibilities

Oversee routes and bus scheduling.
Counsel and coach drivers and monitors.
Handle heavy phone and radio traffic.
Receive scheduling and driver complaints and report them to the Operations Supervisor or Contract Manager.
Serve as the primary communication liaison with a major contracted customer.
Handle charter reservations, billing, or driver payroll, as needed.
Resolve drop-off and pick-up problems.
Perform backup driver duties or miscellaneous clerical duties, as needed.
Complete assigned special projects.
Assist with supervision of day-to-day operations.