Dispatcher

Birnie Bus Service, Inc • Winnemucca, NV

22d

About The Position

Student Transportation of America, doing business as Diversified Transportation, is hiring a Dispatcher to oversee operator assignments and dispatching for fleet units and routes based in Winnemucca, Nevada. The Dispatcher manages daily dispatching, monitors service and operational issues, coordinates operators, supervisors, and fleet units, and provides information and support to customers and passengers. The role requires independently resolving customer and passenger issues and assigning units as needed. Pre-employment screenings apply. Applicants must be eligible to work in the United States without restrictions. STA is an Equal Employment Opportunity employer and welcomes qualified applicants.

Requirements

• Minimum 2 years of dispatch experience (preferred).
• Minimum 2 years of experience in the transportation industry (preferred).
• Minimum 2 years of experience in a customer service role (preferred).
• General knowledge of Winnemucca, Nevada.
• Excellent oral and written communication skills and expertise in dealing with the general public.
• Proficient computer skills, including use of MS Office and software applications.
• Strong organizational skills, including time management, multitasking, and remaining calm in a hectic work environment while managing a high volume of daily emails, phone calls, and enquiries.
• Ability to problem solve and demonstrate a high level of decisiveness.
• Must be eligible to work in the United States without restrictions.
• Pre-employment screenings apply.

Nice To Haves

• Experience working in a culturally diverse environment is considered an asset.
• Minimum 2 years of dispatch experience.
• Minimum 2 years of experience in the transportation industry.
• Minimum 2 years of experience in a customer service role.

Responsibilities

• Manage the daily dispatching of operators to fleet units.
• Monitor and immediately respond to route, fleet, and operator issues to ensure service delivery requirements are met; advise on company safety policies and procedures.
• Process and transmit information and instructions to coordinate the activities of operators, supervisors, and fleet units using computer-aided communications and dispatching equipment.
• Provide information to customers and passengers.
• Work independently to resolve customer and passenger issues expediently.
• Assign units as required.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed