Dispatcher

Cencora • Wilmington, MA

26d

About The Position

The Dispatcher coordinates shipment movement and transportation activities with internal teams, network offices, agents, airlines, and service partners to support timely transit and delivery. The role processes shipment data, status updates, and operational records in applicable systems to maintain accuracy, traceability, and shipment visibility. It monitors shipments, communicates delays and exceptions, verifies shipment documentation and tracking details, and maintains information flow among customer service, operations, and transportation partners. The Dispatcher also reviews recurring shipment issues and operational trends, recommends workflow improvements, and supports daily transportation and customer service coverage.

The schedule is Monday through Friday, 3:00 a.m. to 11:30 a.m. Compensation is listed as $30 per hour plus a $1.75 shift differential. The national average salary range is $52,000–$81,620; actual ranges may vary by location.

Requirements

• High school diploma/GED or equivalent experience required.
• At least 3 years of experience in logistics operations, transportation coordination, shipment tracking, customer service operations, or a related field.

Nice To Haves

• Associate's degree in logistics, supply chain, transportation, business administration, or a related field, or equivalent experience.
• Certification in Certified Supply Chain Professional (CSCP), Certified Logistics, Transportation and Distribution (CLTD), Certified in Planning and Inventory Management (CPIM), or an equivalent certification.

Responsibilities

• Coordinate shipment movement activities with internal teams, network offices, agents, airlines, and service partners.
• Process shipment data, status updates, and operational records in applicable systems.
• Monitor active shipments and communicate delays, exceptions, and routing issues to relevant stakeholders.
• Verify shipment documentation, tracking details, and transaction records for compliance with transportation requirements and internal procedures.
• Maintain information flow across customer service, operations, and transportation partners.
• Review operational trends and recurring shipment issues and recommend improvements to workflow, service consistency, and data accuracy.
• Support daily coverage of transportation and customer service activities.

Benefits

• Medical, dental, and vision care.
• Benefits and resources supporting physical, emotional, financial, and social wellness.
• Support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family-building support, behavioral health solutions, paid parental leave, and paid caregiver leave.
• Training programs, professional development resources, and mentorship opportunities.
• Employee resource groups and volunteer activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED