Dispatcher

Seatown • Mukilteo, WA

26d • Onsite

About The Position

SeaTown Electric, Plumbing, Heating and Air is seeking an experienced, full-time Dispatcher for its residential electrical, plumbing, and HVAC business. This is an onsite position in Mukilteo. The company describes the opportunity as challenging and fast-paced, with opportunities for career advancement in a professional, team-oriented environment.

The Dispatcher supports customers and technicians by handling inquiries, maintaining customer records, determining whether requested services are offered, and scheduling and organizing technician projects. The role requires clear communication of customer needs to technicians through appointment notes, along with initiative, attention to detail, and the ability to manage multiple tasks during busy periods.

SeaTown emphasizes customer service, teamwork, employee growth, and recognition. The company is an equal opportunity employer and states that it considers qualified applicants with criminal histories in accordance with applicable state and local laws, including the Fair Chance Act.

Requirements

• Excellent communication skills, including active listening.
• Service-oriented approach and ability to resolve customer grievances.
• Proficient computer skills and ability to learn new software.
• Ability to memorize scripts and company pricing for general calls.
• Empathetic and patient demeanor.
• Ability to work in a team environment.
• Ability to multitask with minimal errors.
• Reliable employee.
• High school diploma or equivalent.
• Previous dispatch experience.

Nice To Haves

• Experience in the trades.
• Experience booking appointments.
• Experience with Microsoft Excel, Word, Teams, and PowerPoint.
• Experience in finance or accounting.
• Previous experience with plumbing.

Responsibilities

• Interact with customers by telephone, email, online chat, or in person to provide support and information about products or services.
• Manage incoming calls from customers and technicians.
• Collect and enter customer information.
• Respond to customer questions and complaints, forwarding issues beyond the representative’s knowledge to an assigned specialist or other appropriate staff.
• Ensure appropriate actions are taken to resolve customer problems and concerns.
• Maintain customer accounts and records of interactions, including details of inquiries, complaints, or comments.
• Schedule projects for technicians.
• Manage scheduled projects with organization and attention to detail.
• Communicate customer needs to technicians through notes in appointment summaries.
• Determine whether the company provides the services requested by customers.
• Perform other related duties as assigned.

Benefits

• Competitive wages.
• Accrued paid time off at one hour for every 40 hours worked.
• 40 hours of vacation after three years and 80 hours after five years, in addition to accrued paid time off.
• Seven paid holidays.
• Medical, dental, and vision coverage.
• 401(k) with 100% company match up to 3% and 50% match up to 5%.
• Breakroom stocked with snacks.
• Opportunity for advancement.
• Monthly bonuses.
• Ongoing professional training classes.
• Onsite gym.
• Company parties and events.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED