Dispatcher

General Parts Group•Memphis, TN

29d•$22 - $25•Onsite

About The Position

General Parts Group is hiring an onsite Dispatcher for its Service & Repair Division in Memphis, Tennessee. The Dispatcher serves as the link between customers and field technicians, coordinating installations, maintenance, and repairs of electric-, gas-, and steam-powered commercial foodservice and HVAC/R equipment. This fast-paced role involves handling calls, making real-time scheduling decisions, and helping keep operations efficient and customers satisfied.

Requirements

At least 18 years of age.
At least 3 years of dispatching experience in the service or repair industry; experience with technical field teams is relevant.
Clear, professional communication and a strong focus on customer satisfaction.
Ability to prioritize tasks in a fast-moving environment with frequent changes.
Ability to troubleshoot scheduling conflicts and adapt to shifting priorities.
Ability to work independently and collaborate with technicians, managers, and colleagues across departments.
Completion of a criminal background check and drug screen.

Nice To Haves

Familiarity with commercial kitchen equipment and/or HVAC/R systems.
Related experience, education, or military training.

Responsibilities

Communicate with customers, dealers, and sales representatives to understand service needs and schedule work.
Create service orders by entering job details and scope accurately into dispatch software.
Coordinate with the service manager and peers to assign and adjust technician schedules based on real-time demands.
Notify technicians of assignments, monitor workloads and hours, and adjust schedules throughout the day.
Coordinate with the Parts Department to ensure required parts are available for service.
Create and maintain accurate, up-to-date customer profiles.
Understand credit and collections protocols and handle customer interactions appropriately.
Promote and follow safe work practices and company safety policies.