Dispatcher

Interstate Batteries • Harrisburg, PA

21d

About The Position

The Dispatcher handles incoming phone calls and dispatches hot-shot requests in a timely and orderly manner to meet dealer needs efficiently. The role manages hot-shot drivers, assists walk-in customers with courteous service and battery information, handles and balances invoices, and follows up weekly with the largest customers to check satisfaction and battery supply. The position interacts with office personnel, the Team Leader, General Manager, and dealer personnel.

Requirements

• Basic computer skills and ability to use the internet.
• Good knowledge of the geographical area.
• Strong communication and customer service skills.
• Ability to multitask.

Nice To Haves

• Previous experience in telephone and dispatch operations.

Responsibilities

• Handle incoming phone calls professionally and dispatch hot-shot requests in a timely and orderly fashion.
• Manage hot-shot drivers to provide efficient hot-shot service.
• Assist walk-in customers courteously and provide information to meet their battery needs.
• Handle and balance generated invoices.
• Follow up weekly with the largest customers to ensure satisfaction and adequate battery supply.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed