Dispatcher

CAL-NEVADA ROAD SERVICES LLC • North Las Vegas, NV

33d

About The Position

The Dispatcher supports the company’s roadside service operations by coordinating truck dispatches and providing timely, accurate assistance to customers and drivers. The role calls for a reliable, organized, customer-focused person who can multitask, solve problems, and communicate effectively in person and over the phone. Tow truck operators are described as first responders who help keep highways safe, making this role an important part of the community.

Requirements

• High school diploma or equivalent.
• Strong organization and attention to detail.
• Must reside near the assigned area.
• Offers of employment are contingent on successfully passing background screening, including a criminal background check, review of motor vehicle records, social security screening, and a drug and alcohol test as required by law.

Nice To Haves

• One year of customer service experience preferred.
• One year of dispatching experience preferred.
• Dispatch software experience preferred.

Responsibilities

• Provide exceptional customer service.
• Answer incoming customer calls.
• Use dispatch software to dispatch trucks to customers.
• Document conversations.
• Help drivers troubleshoot problems and issues.
• Assess the safety of roadside situations.
• Ensure all call information, notes, pricing, and customer information are entered correctly in the dispatch software.
• Ensure customers and drivers receive timely and accurate dispatch help.
• Perform other duties as assigned by the Supervisor.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED