Dispatcher

Sunoco LP•Nampa, ID

13d

About The Position

The Dispatcher maintains fuel inventory for Parkland fuel locations and provides backup for Account Managers at keep-fill sites. The role assigns drivers to trucks and routes to support operational efficiency, customer satisfaction, and profitability while meeting safety requirements. The Dispatcher manages schedule changes related to driver absences, business needs, and vehicle maintenance, adjusting assignments and communicating changes to relevant stakeholders. The Dispatcher serves as the primary point of contact for drivers, coordinates customer orders and deliveries, monitors delivery performance and truck GPS units, and works with drivers, management, and customers to resolve issues. The role also manages and reports emergencies, documents service failures, reviews prior-day deliveries, schedules inbound and outbound trucks, and maintains accurate driver routes. Flexibility is required to cover additional shifts when team members are absent and to work scheduled on-call shifts. Parkland US People Corp describes its benefits as competitive and offers medical plans (PPO and HDHP), a wellness program with up to $1,000 per year in Healthcare Rewards, dental and vision coverage, company-paid life insurance, LTD and STD, and a 401(k) with a generous company match. The company is an equal opportunity employer and describes its focus on diversity, equity, inclusion, and belonging. Candidates must be legally eligible to work in the country of application; employment visa sponsorship is unavailable. Final candidates must undergo a confidential pre-employment background check, which may include education, criminal, credit, drug and alcohol, and/or fitness-for-duty testing.

Requirements

At least 5 years of experience dealing with customers.
At least 1 year of dispatching and/or logistics experience.
Customer-service focus, including the ability to communicate diplomatically and solve problems.
Experience writing and implementing processes and procedures.
Strong analytical skills and the ability to recognize opportunities to improve business results.
Excellent verbal and written English communication skills.
GED, high school diploma, or higher degree preferred.
Must be legally eligible to work in the country in which the candidate applied.
Final candidates must undergo a confidential pre-employment background check, which may include educational, criminal, credit, drug and alcohol, and/or fitness-for-duty testing.

Responsibilities

Maintain fuel inventory for Parkland fuel locations and provide backup for Account Managers at keep-fill sites.
Assign drivers to trucks and routes to maximize operational efficiency, customer satisfaction, and profitability while adhering to safety requirements.
Manage schedule changes due to driver absences, business changes, or vehicle maintenance; adjust assignments and routes and communicate changes to appropriate stakeholders.
Report service failures to the Logistics Manager with an incident report and notify affected stakeholders.
Serve as the primary point of contact for drivers and troubleshoot their concerns.
Manage and escalate onsite emergencies reported by drivers in accordance with company, environmental, health, safety, and security guidelines; log and report emergency delivery details.
Review previous-day deliveries to verify route adherence and efficiency levels.
Cover extra shifts when team members are on vacation or sick, facilitate scheduled on-call shifts, and maintain accurate driver routes.
Record customer orders, dispatch orders to drivers, and provide Bills of Lading to the Administrative team for processing.
Ensure customer orders are correct and monitor key performance data to anticipate customer service problems, opportunities, and risks.
Coordinate with drivers to resolve issues arising in transit or during delivery, and determine and communicate solutions to meet customer needs.
Coordinate with management, drivers, and customers to fulfill customer orders.
Report problems to the supervisor accurately and promptly, and follow up to ensure resolution.
Monitor truck GPS units to support order processing and locate drivers and trucks in emergencies.
Schedule inbound and outbound trucks daily.
Maintain effective relationships with truck drivers and customers.
Perform other duties and responsibilities as required by the immediate supervisor.