Dispatcher

Beacon Mobility•Batavia, IL

21d

About The Position

Dispatchers communicate route information to drivers and ensure they have the resources needed to succeed during their tours of duty. They log calls, answer questions by retrieving information from relevant departments, and supervise field units’ routes to prioritize and organize schedules. At SCR Medical Transportation, the role supports ADA Paratransit services for mobility-challenged individuals, helping provide reliable, safe, clean, and comfortable transportation.

Requirements

One year of transportation and dispatch experience.
High school diploma.

Responsibilities

Schedule and dispatch drivers, vehicles, or equipment to appropriate locations according to predetermined schedules, customer requests, or immediate needs.
Relay information, such as work orders or other messages, to and from drivers and driving assistants.
Contact employees by telephone, two-way radio, or text message.
Speak with supervisors or customers to resolve problems and requests for services or equipment.
Prepare daily work, such as schedules.
Prepare work orders for crews or receive work orders from work crews.
Facilitate communications within company-assigned territories.
Maintain and organize work requests, customer requests, completed work requests, charges for work performed, service expenses, inventory records, and other information.
Log calls and retrieve information from relevant departments to answer questions.
Supervise field units’ routes to prioritize and organize schedules.
Perform other duties as assigned.