Dispatcher

Lithia & Driveway • Yorkville, NY

34d • $20 - $24 • Onsite

About The Position

The Dispatcher coordinates workflow in the Service Department between Service Advisors and Technicians, helping ensure repairs are completed on time and with exceptional customer service. This is an on-site position in Yorkville, NY, reporting to the Service Manager.

Requirements

• High school diploma or equivalent.
• Must be 18 years or older.
• Communicate with customers and co-workers.
• Work in a fast-paced environment.
• Be team-oriented and detail-focused.

Nice To Haves

• 3+ years of experience as an automotive Dispatcher, Service Advisor, or Technician is preferable.
• CDK experience is a plus.

Responsibilities

• Dispatch and schedule repair orders.
• Collaborate with technicians, advisors, and management.
• Assign work based on technician skill level and availability.
• Monitor shop workflow and prioritize repairs.
• Open and close repair orders.
• Coordinate parts availability with the Parts Department.
• Manage comeback repairs and warranty documentation.
• Maintain dispatch logs and vehicle status records.
• Support quality control and timely repair completion.
• Perform other responsibilities as assigned.

Benefits

• Medical, dental, and vision insurance.
• Paid time off and holidays.
• 401(k) with Employee Stock Purchase Plan.
• Life insurance and disability coverage.
• Career development opportunities.
• Vehicle purchase discounts.
• Wellness programs.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED