Dispatcher

Raymond West•Cypress, CA

1h•$21 - $23

About The Position

Raymond West is seeking a Dispatcher to join its service team. The Dispatcher schedules Field Service Technicians in response to customer equipment breakdowns and scheduled maintenance needs. Raymond West provides warehouse solutions and services involving lift trucks, racking, conveyor, dock and door, rentals, parts, and service.

Requirements

Two years of dispatch experience.
High school diploma or equivalent.
Excellent written and verbal communication skills.
Excellent organizational and time management skills.
Proficiency in Microsoft Office Suite and similar software.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to maintain effective working relationships with employees, coworkers, and managers in other departments.
Willingness to work off-hours as specific needs dictate, potentially including mandatory Saturdays due to business needs.
Willingness to assume additional responsibility as required.
Ability to pass a pre-employment physical and drug screen.

Responsibilities

Open new service calls and breakdown work orders.
Dispatch technicians to customers using GPS and related services to support efficient dispatch.
Keep customers informed about service call status in accordance with procedures.
Prioritize urgent, emergency, and after-hours calls and follow through to resolution.
Prioritize and follow up on National Account and iTrack customers; maintain and update systems regarding service calls and statuses; and follow and maintain IVR procedures and reporting.
Receive reports of accidents involving Raymond equipment and vehicles and promptly communicate information to appropriate personnel for action.
Maintain a list of customer trucks that will not be repaired within 24 hours and keep customers informed of repair progress.
Review customer-specific and special billing notes before opening work orders to ensure accurate billing.