Dispatcher

Hight Logistics•Long Beach, CA

21d•$70,000 - $75,000

About The Position

Hight Logistics is seeking a Dispatcher to join its mid-sized logistics company, which specializes in port drayage with an emphasis on sustainable electric-vehicle trucking. This position works exclusively for Hight Logistics and/or its subsidiaries. The Dispatcher dispatches licensed motor carriers, employee drivers, and other outside motor carriers; ensures information is entered into the company’s transportation management system (TMS) accurately and on time; coordinates with other Dispatchers and customer service representatives to address customer and shipper issues; and monitors containers and equipment to help prevent per diem charges and revenue loss. The role also provides coaching and guidance to Dispatch team members. The position involves coordinating port appointments and deliveries, communicating with drivers and carriers, tracking fleet locations, managing chassis and containers, maintaining records, and updating management and customer service representatives on progress and issues. The job requires prolonged periods of sitting at a desk and working on a computer.

Requirements

High school diploma or equivalent.
Strong verbal and written communication skills.
Excellent organizational skills and attention to detail.
Excellent time management skills.
Strong analytical and problem-solving skills.
Ability to prioritize tasks independently.
Ability to function well in a fast-paced environment.
Proficiency with Microsoft Office Suite or related software.
At least two years of related experience preferred.
Supervisory experience in the transportation industry preferred.

Nice To Haves

At least two years of related experience.
Supervisory experience in the transportation industry.

Responsibilities

Work with the Los Angeles and Long Beach ports to make appointments for container pickups and deliveries.
Communicate with drivers and motor carriers to dispatch them.
Monitor fleet locations using tracking systems or by calling drivers for check calls.
Manage equipment, including chassis and containers.
Collaborate with management to modify activities to accommodate customer needs.
Maintain proper records and ensure information is executed correctly and on time.
Update the Manager and customer service representatives on daily progress, challenges, changes, issues, and other matters, including shift handovers and daily rollover/recap reports.
Work in a team environment.
Provide coaching and guidance to Dispatch team members.
Perform other duties as assigned.
Coordinate with fellow Dispatchers and customer service teams to verify and resolve customer and shipper service issues.
Monitor containers to ensure equipment is returned to the port and minimize per diem charges and revenue loss.
Ensure data is entered accurately and promptly into the company’s TMS.