DC (Topton) Dispatcher

East Penn Manufacturing - Deka Batteries • Longswamp Township, PA

30d • Onsite

About The Position

The Private Fleet Dispatcher is a key role to ensure the successful execution of our private fleet operations, safely delivering high levels of service to our customers, while maintaining expected efficiency levels. This role serves to provide support, guidance and feedback to our drivers, private fleet route planners, fleet operations management and our customers while achieving the lowest landed cost via the fewest miles and highest utilization of fleet driver hours of service and asset utilization across a $70M/year Private Fleet network.

Requirements

• Excellent verbal and written communication skills.
• Analytical skills.
• Computer skills including experience with FGMS a plus.
• Excellent organizational skills.
• Knowledge of the interactions of the finishing/shipping departments.
• Flexible working hours.
• Strong critical thinking and problem-solving skills with the ability to assess issues and escalate appropriately for resolution
• Strong geographical knowledge of North America
• Strong understanding of DOT HOS regulations
• Advanced written and verbal communication skills
• Proficient in multi-tasking, prioritizing and managing time effectively
• Excellent attention to detail and accuracy
• Open to coaching with the ability to apply feedback
• Exceptional interpersonal skills: a team player with proven ability to work across functional areas and all levels of the organization
• Working knowledge of Microsoft suite (Excel, Microsoft Word and PowerPoint)
• Ability to adapt in a dynamic, systems-based working environment

Nice To Haves

• East Penn work experience that includes extensive knowledge of EP procedures and practices
• Knowledge of Transportation procedures
• Experience using Supply Planning /APS/ERP software
• Background with Hazmat and DOT Hours of Service regulations

Responsibilities

• Execute systems solutions to ensure high levels of customer service are attained at the lowest landed cost
• Plan Efficient and service-centric Private Fleet loads and routes within Descartes TMS for one or more shipping locations
• Maximize inbound and outbound trailer utilization during planning cycles
• Balance weekly drivers Hours of Service regulations with planned loads and routes
• Manage flow, sorting, filtering, and processing of Customer Orders (Shipments) within Descartes Transportation Management system (TMS) and Fulfilment Planning Application
• Continuous maintenance of TMS configurations, parameters and data fields
• Actively participate in Plan vs. Actual gap analysis, root cause investigation and implementation of corrective actions and continuous improvement
• Identify potential Common Carrier Loads and LTL shipments within Descartes TMS and plan accordingly
• Provide upstream (plannable but unshipped) customer support and ETA calculations
• Weigh alternative Transportation options and make decisions based on priority/cost implications
• Manage Route/Load/Shipment handoff to DC Operations teams
• Guide and support Private Fleet Drivers while they are in process of servicing the customers
• Manage unplanned inbound supply or junk pickups on the fly and assign to drivers as appropriate
• Coordinate and confirm Drivers have the right equipment (Electric MHE, pallets, cardboard, honeycomb, banding, etc.) to ensure safe, on time delivery
• Balance customer expectations versus Driver HOS and DC operations schedule to proactively provide driver route and trip picks/bids times, updating them into the Yard Management system
• Perform other duties as required by management

Benefits

• Competitive compensation
• Group health insurance that includes high quality medical, dental, vision and prescription coverage with a low employee premium
• Retirement Savings Plan with company match and a 3% employer contribution
• 9 paid company holidays, 2 paid personal holidays, and paid vacation days annually
• Employee assistance program
• Fitness Discounts
• Promotional opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree