Dispatcher

SHOALS AMBULANCE LLC•Carthage, MS

29d•Onsite

About The Position

Under the direction of the Dispatch Supervisor, the Dispatcher deploys, tracks, and moves units throughout the day according to the local System Status Management Plan. The role broadcasts orders and information to crews and uses radio, telephone, and computer equipment to relay information to the appropriate people. Following Emergency Medical Dispatch (EMD) protocols, the Dispatcher takes caller information, determines the nature of each request, dispatches emergency and non-emergency calls to crews promptly, and records relevant information. The Dispatcher maintains readiness and security of dispatch equipment and facilities; communicates and coordinates with company units, management, healthcare facilities, and other agencies; and supports staffing and vehicle availability under the local System Status Plan. The role requires attention to patient care, crew and public safety, confidentiality, professionalism, and compliance with company policies and applicable regulations. The Dispatcher is responsible for maintaining required EMD and other licenses or certifications and for remaining on duty until properly relieved.

Requirements

Possess a high degree of personal integrity and responsibility.
Be currently licensed, certified, or registered by the appropriate state agencies.
Hold current Emergency Medical Dispatch certification from MPDS or another appropriate organization.
Be able to work effectively with minimal supervision and use good judgment.
Be able to work in a fast-paced, hectic, high-pressure environment.
Be able to manage multiple activities simultaneously without error.
Have strong spatial orientation and the ability to read and interpret maps.
Have good computer skills and type at least 30 words per minute.
Work efficiently and interact constructively and professionally with employees, public safety personnel, and medical staff.
Interact effectively and professionally with patients, customers, clients, family members, bystanders, and the general public.
Demonstrate skill and ability consistent with providing quality customer care.

Nice To Haves

Previous or current certification as an Emergency Medical Technician.

Responsibilities

Follow company policies and procedures.
Ensure the Computer Aided Dispatch console, phone system, radio system, and other equipment are ready for use at the beginning of each shift.
Maintain the security of buildings, the Dispatch Center, and company property.
Inspect and keep the work area and Dispatch Center clean, orderly, and sanitary.
Communicate with company units, managers, support staff, healthcare facilities, and other agencies using radio, data link, pager, or cell phone as required.
Maintain knowledge of local geography, including hospitals, public venues, streets, and highways.
Deploy, track, and move units according to the local System Status Plan.
Answer calls for service promptly and accurately according to EMD protocols and company procedures.
Determine the nature of each request and provide appropriate pre-arrival instructions to callers.
Select and dispatch the most appropriate unit for each service request by radio, pager, or MDT.
Obtain complete intake information from callers and enter it into the Computer Aided Dispatch system.
Coordinate with Field Supervisors, Operations Managers, and other staff to maintain an adequate number of equipped and staffed vehicles.
Act in the interests of patient care and the safety of field crews, patients, EMS personnel, bystanders, and other public safety personnel.
Protect company and patient information in accordance with HIPAA and applicable local, state, and federal requirements.
Maintain EMD recertification and other required licenses and certifications.
Report for assigned shifts on time and properly groomed in uniform, and remain on duty until properly relieved.
Demonstrate professionalism and leadership, place patient care and safety first, and perform other duties as directed by management.