Dispatcher

ARS-Rescue Rooter•Indianapolis, IN

35d•Onsite

About The Position

Join American Residential Services (ARS), the nation’s largest provider of residential HVAC, heating, air conditioning, plumbing, and electrical services, with more than 7,000 team members and over 45 years of experience serving homeowners across the country. We are seeking a highly organized Dispatcher to coordinate scheduling and support our residential HVAC team. This role plays a key part in ensuring efficient HVAC dispatch, routing, and customer scheduling throughout the day. This is a fast-paced, in-office dispatcher position supporting residential HVAC operations.

Requirements

Prior experience in dispatch, scheduling, or call center environments.
Experience coordinating field service teams (HVAC or home services preferred).
Proficiency in Microsoft Office and multi-line phone systems.
Familiarity with local geography to support technician routing and service scheduling.
Must report daily to the office (no remote work available).
Flexibility to work assigned shifts and weekend rotations as needed.
Must pass background check and drug screening.

Responsibilities

Coordinate daily scheduling and dispatch operations for the residential HVAC team.
Dispatch HVAC techs/installers efficiently to meet customer appointment times.
Manage incoming service requests and schedule heating and air conditioning service calls.
Coordinate technician routing and job assignments to maximize efficiency.
Monitor call flow through the HVAC platform and dispatch system.
Communicate with technicians and customers to provide updates on HVAC appointments.
Support field teams throughout the day by adjusting schedules and resolving routing issues.
Maintain accurate service scheduling and ensure technicians remain productive throughout the day.