Dispatcher- Full Performance

Amentum•Falls Church, VA

8d•$30 - $34

About The Position

Dispatchers at the full performance level use a customized dispatch system and Microsoft Office tools to coordinate the daily operations of TSC drivers in support of TSC mission requirements. Contractor personnel must use the Sponsor's Customized Dispatch System. Applicants must hold an active Top Secret/SCI U.S. Government clearance with polygraph; U.S. citizenship is required to maintain this clearance. Personnel must have a valid Commercial Driver License, Class B with airbrakes, and an acceptable driving record. The role includes coordinating driver assignments and schedules, validating and incorporating service requests into existing workloads, communicating with drivers and customers, and helping ensure deadlines and customer-service expectations are met. Dispatchers may perform dispatch duties to cover staff shortages and redirect drivers as necessary. They also perform other TSC-specific duties as needed. The position is hourly and overtime-eligible under the Service Contract Act. The listed compensation is $30.00–$34.00 per hour. The posting describes health and welfare payments as potentially available in addition to the base hourly rate, depending on selected fringe benefits and applicable requirements.

Requirements

Active Top Secret/SCI U.S. Government clearance with polygraph; U.S. citizenship is required to maintain the clearance.
Valid driver's license and a clean driving record.
Valid Commercial Driver License (CDL), Class B with airbrakes.
Driving record must meet the stated criteria: no more than minus four points, no driving suspensions or revocations, no serious motor vehicle violations, and no assignment to alcohol safety, driver alcohol rehabilitation, or driver improvement programs.
High school diploma or GED equivalent.
Ability to become familiar with Sponsor regulations, policies, and unique authorities.
Tact, diplomacy, maturity, sound judgment, and good judgment in selecting routes and following delivery procedures for authorized locations and addressees.
Understanding of security protocol and cover.
Comprehensive knowledge of the WMA, particularly within the District of Columbia and surrounding buildings and routes.
Strong customer-service skills, including anticipating and responding to customer needs.
Excellent driving skills and a good driving record.
Attention to detail.
Ability to perform basic vehicle safety checks.
Good interpersonal and oral communication skills, including building working relationships with contractor personnel and Sponsor staff.
Demonstrated proficiency with Microsoft Office, especially Excel.
Flexibility to manage multiple priorities simultaneously.
Analytical ability to identify problems and issues and provide resolutions.
Ability to work in a team environment.
Experience using sound judgment while working independently and making transactional decisions within Government-provided parameters on behalf of the TSC Dispatch team.

Nice To Haves

Associate degree or equivalent.
CDL P-endorsement.

Responsibilities

Allocate work and open and close tickets.
Prepare schedules that include delivery date, time, type, and destination.
Modify schedules as new service requests are received.
Balance driver workloads, maintain and update the TSC personnel on-call duty list, and monitor hours worked.
Coordinate daily driver operations and provide backup when needed to meet deadlines.
Receive and validate driver-service requirements from various sources and incorporate them into existing workloads.
Communicate with drivers about requirement and work status, including route changes.
Receive driver requests by phone, electronic mail, or in person.
Use the Sponsor's electronic system to perform daily dispatch duties, cover staff shortages, and redirect drivers as necessary.
Provide quality customer service and assist with resolving customer problems and issues.
Anticipate customer needs and translate them into customer requirements.
Keep customers informed about problem status and estimated resolution times.
Keep the COTR and Government Task Manager informed of issues and escalate problems to management as appropriate.
Promote effective customer service and solicit customer feedback to ensure satisfaction.
Perform other TSC-specific duties as needed.

Benefits

Health insurance
Dental insurance
Vision insurance
Paid time off and holidays
Retirement benefits, including 401(k) matching
Educational reimbursement
Parental leave
Employee stock purchase plan
Tax-saving options
Disability insurance
Life insurance
Pet insurance
Potential additional health and welfare payment per hour worked under SCA provisions