Dispatcher

Menzies Aviation Careers•Sarasota, FL

25d

About The Position

The Dispatcher coordinates and disseminates information concerning flight activity and establishes and maintains rapport with flight crews, pilots, passengers, ground handlers, and customers. The role supports flight operations, passenger services, flight documentation, billing coordination, and gate assignments. The Dispatcher must comply with station attendance and tardiness standards and perform other duties as assigned. The role includes a responsibility to take reasonable care of personal and others’ health, safety, and wellbeing at work, following provided information, training, and workplace safety rules and procedures. The company states that it is committed to providing a safe working environment and prohibits alcohol and drug misuse, which it addresses through regular testing under its Substance Misuse Policy.

Requirements

Valid U.S. driver's license with a clean driving record.
At least 1 year of experience as a dispatcher.
Must be at least 18 years old.
Pass pre-employment drug screening and all pre-employment testing.
Ability to proficiently read, write, and speak English.
Comfortable repeatedly lifting 70 pounds.
Comfortable working in all weather conditions.
Pass an FBI background check and obtain a U.S. Customs Seal.
Available and flexible to work variable shifts, including weekends and holidays.
High school diploma, GED, or six months of experience as an Operations Agent.
Excellent communication skills.
Ability to remain calm and efficient under pressure.
Competence in handling difficult situations.

Responsibilities

Distribute incoming air traffic information to pilots and ground handlers.
Follow up with updated information as it is received.
Communicate flight release and fuel load information to appropriate operations personnel.
Maintain communication with line operations and air carriers using two-way radios.
Coordinate with billing departments for services rendered, compile information for each flight, and submit it for final bill preparation.
Maintain flight logs and update flight schedules.
Arrange accommodation when flight delays occur.
Handle phone traffic.
Assist with planning and control of gate assignments.
Assist with passenger services as required.
Recommend weight and balance preparation in accordance with airline requirements.
Comply with station attendance and tardiness standards.
Take reasonable care of personal and others’ health, safety, and wellbeing at work, following workplace rules and procedures.
Perform other duties as assigned.