Dispatcher

US Foods • Phoenix, AZ

23d • $18 - $28 • Onsite

About The Position

The Dispatcher coordinates driver assignments and activities to ensure proper distribution service to customers. The role addresses service issues, escalates risks to proper service, and supports efficient logistics operations. The position works at a desk in an office and in warehouse areas, including cooler and freezer spaces where temperatures may reach -5 degrees. The schedule is Tuesday through Saturday, 3:00 a.m. to 11:30 a.m. The starting pay range is $23–$26 per hour; the posting also lists an expected base rate of $18–$28 per hour. Overtime compensation may apply.

Requirements

• At least one year of transportation or logistics experience.
• High school diploma or GED/equivalent.
• Effective verbal and written communication skills.
• Excellent telephone and customer service ability.
• Math, analytical, and organizational skills with high attention to detail.
• Basic computer skills and knowledge of Microsoft Word, Excel, Access, and Outlook.
• Problem-solving and critical-thinking abilities to solve problems of limited scope.
• Strong teamwork skills and ability to support others in the department and division.

Nice To Haves

• Prior dispatcher experience.
• Knowledge of DOT Hours of Service Regulations and driver logs.
• Knowledge of the geographic delivery area.

Responsibilities

• Coordinate driver activities and shuttle assignments to resolve service issues and minimize overtime, downtime, and hours-of-service violations.
• Complete attendance trackers and verify drivers are using Omnitracs properly.
• Ensure customer needs are met promptly and professionally; escalate late dispatches, breakdowns, and other service failures to managers and the sales force.
• Reassign routes as needed to resolve service issues and ensure drivers log in and use the Proof of Delivery scanner.
• Coordinate trailer, tractor, and backhaul assignments to support efficient logistics operations.
• Visually inspect drivers' appearance to verify proper uniforms and required PPE.
• Notify the manager or supervisor in charge and the safety specialist in the event of a vehicle accident or driver injury.
• Perform other duties as assigned by the manager.

Benefits

• Health insurance
• Pre-tax spending accounts
• Retirement benefits
• Paid time off
• Short-term disability
• Long-term disability
• Employee stock purchase plan
• Life insurance
• Overtime compensation may apply

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED