Dispatcher

Keolis America•Van Nuys, CA

48d•Hybrid

About The Position

The Dispatcher is responsible for assigning work, vehicles, and on-board equipment to operators. This role involves managing operator assignments in cases of absence or increased service volumes to minimize disruptions caused by traffic, vehicle malfunctions, operator issues, or emergencies. The Dispatcher also maintains communication with operators, monitors their status, and makes necessary adjustments to ensure on-time performance. They provide assistance to operators during emergencies or vehicle malfunctions, coordinating with operations, safety, and maintenance staff. Rescheduling trips, reconciling manifests, and assisting passengers with service inquiries are also key duties. The Dispatcher must accurately document daily events, handle lost and found articles, and maintain a safe work area. They are responsible for radio checks of all vehicles and establishing and maintaining headways for all online buses. This role also involves maintaining logs for exceptions, incidents, and assisting drivers with informational material as needed. The Dispatcher reports any driver issues to supervisors and performs other duties as assigned by their immediate supervisor.

Requirements

Must be over 21 years of age
Have a High School Diploma/GED
2 years of experience in high volume environment
Effective Communication Skills
Maintain a professional demeanor and appearance.
Handle multiple tasks accurately and effectively in a fast-paced environment
Strong verbal and radio communication
Quick decision-making in emergency situations
Multitasking in fast-paced environments
Knowledge of transit or transportation operations
Applicants must be authorized to work in the United States.

Responsibilities

Assign work, vehicles and on-board equipment to operators and maintain check-out logs
Assign operators in the event of operator absences, increased service volumes in order to minimize service disruptions as a result of traffic, vehicle malfunctions, operator problems and/or emergency situations.
Maintain accurate logs for attendance
Maintain communication with operators, providing information on customers, cancellations, and directional assistance where necessary
Monitor operators and trip status, making adjustments and reassignments as necessary to ensure on time performance
Provide assistance to operators in the event of emergency or vehicle malfunctions, communicating with operations, safety and maintenance staff where appropriate.
Reschedule trips as necessary in the event of vehicle malfunction, traffic, or emergency situations
Reconcile trip manifests by operators
Provide assistance to passengers in using the service as well as when inquiring about individual trip status.
Document accurately and appropriately daily events related to service
Collect any lost and found articles and catalog, attempt to contact appropriate passengers where possible
Maintain a safe work area and a focus on safety to reduce the opportunity for injury to self or other employees.
Radio check all vehicles leaving the yard at all times
Establish and maintain headways for all online buses
Will maintain “exceptions” and “incidents” log
Will assist drivers with informational material as needed
Report to supervisors and duty managers any drivers failing to meet duties online
Other duties as assigned by immediate supervisor