Dispatcher

NATIONAL CONSTRUCTION RENTALS•Santa Ana, CA

21d•$72,800 - $72,900

About The Position

The Dispatcher oversees and coordinates field services for specific lines of business, ensuring customer commitments are fulfilled accurately, profitably, and on time. The role manages personnel and equipment to meet operational and budgetary goals, optimize efficiency, and maintain service standards. The Dispatcher also promotes a collaborative work environment and supervises daily assignments and performance of Drivers, Installers, and Helpers, depending on office size and the products and services offered.

Requirements

High school diploma or equivalent.
Previous experience in dispatching, logistics, or a related field; the posting notes that the amount may range from one to several years depending on role complexity.
Understanding of transportation and logistics operations, including routes, scheduling, and vehicle operations.
Knowledge of DOT regulations and safety protocols.
Ability to make quick decisions and resolve issues during dispatch operations.
Critical thinking skills to assess situations and implement effective solutions.
Strong organizational and time management skills.
Strong attention to detail and accuracy.
Proficiency in MS Office (Word, Excel, and Outlook) and document management software.
Excellent verbal and written communication skills.
Fluency in Spanish.

Responsibilities

Foster team morale and promote a collaborative work environment.
Coach employees, implement disciplinary actions, and facilitate performance improvement initiatives.
Monitor and manage expenditures within assigned budgetary constraints.
Communicate work priorities and schedule daily assignments.
Ensure compliance with Department of Transportation (DOT) regulations.
Maintain accurate inventory records for materials, products, and vehicles.
Uphold Occupational Safety and Health Administration (OSHA) compliance standards.
Ensure employees maintain and service equipment to meet safety standards.
Obtain and sign power permits as required.
Verify completed work against contract specifications and payment sheets.
Maintain and update the Dispatch Log throughout the day.
Receive and record COD payments and confirm transactions with customers.
Plan and coordinate routes for the following day's contracts.
Prepare Load Sheets and requisitions for materials.
Inspect truckloads for accuracy and safety before departure.
Supervise the daily assignments and performance of Drivers, Installers, and Helpers, depending on office size and products or services offered.